Susmita Neupane Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

● Worked on several projects, physical and virtual server build and configurations with customised business requirements and liaised with internal and external vendors to deliver quality work before the deadline with final documentation and job aids ● Communicated with executive communities, hotel managers and departmental heads of multiple properties to align with hotel and IT-related tasks, network and server outages, and upgrades ● Worked with vendors and ISPs for hotel network configuration, updates and troubleshooting, hardware devices and software inventory and procurement ● Completed monthly, quarterly, and annual audits, application inventories, SNOW checklist, Peer review audits and BAU IT technical tasks based on SLAs set by Marriott standard● Constantly monitored security vulnerabilities using MAARK2 appliance to ensure all Marriott International security patches and updates are applied• Collaborated with stakeholders on disaster recovery and contingency planning to minimize downtime risk. Achievements: ● Demonstrated high-quality support and performance to multiple hotels during the probation period and successfully got a raise of 4.5% in salary with K performance

Sydney, New South Wales, Australia

● Worked on BAU tasks, handling tickets , providing technical assistance over the phone and emails, escalations if necessary, and maintaining SLA ● Diagnosing and quickly resolving a wide range of medical applications and networking problems to help minimize downtime ● Installing, upgrading, supporting, and troubleshooting Enterprise level applications hosted and running on Microsoft Terminal Services and Windows server ● Troubleshooting technical issues and monitoring the system performance and connectivity with diverse systems like application, file, email, and administrative servers ● Strongly communicated with customers and team and maintained successful relationships with themWorking with medical applications including Karisma, Best Practice, InteleViewer, Automed and other applications to assist doctors and medical practitioners.Worked casually with I-Med Radiology, Capital Radiology and Healius medical applications and provide wide range of IT related support.

Hurstville, New South Wales, Australia

o Responsible for deploying new workstations, printers, configuring network properties, installing/ upgrading computer operating systems, applications, and driverso Provide technical support to our internal employees via email, telephone, remote connection, personal assistant and through ExtraTech Ticketing Systemo Help team members to identify and resolve issues regarding desktop computer problems, printing, Internet access, emails, network drives, remote connections, etc.o Responsible for applying Windows and anti-virus updates, automated backups using Shadow Protect to computers and servers, mailbox and file restoreo Assist students with issues on network troubleshooting, basic routers and switches configuration, PCs, printer’s setup and queue reset, ADDS and Group Policy ManagementAchievements: Demonstrated high academic skills by helping co-workers and students on their official and practical lab works respectively with friendly and positive attitude, being offered lab instructor position to train students with networking and server lab works

Sydney, New South Wales, Australia

• Backup and erasure of the end-of-life laptops, server, computers, and iPhone and status update and documentation via Blancco Management Console• Inventory and asset management of laptops, monitors, mobile devices and other peripherals on the company’s internal management portal• Created and managed user accounts from AD and Azure and solved raised tickets via phone, emails, remote, and Heat ticketing system• Windows 10 OS imaging and deployment using SCCM networks and making shipping arrangements through DHL • Provided licensing permissions for applications to users via Exchange Administration and conducted induction for new employees regarding SharePoint, Microsoft Office applications and other company resourcesAchievements: • Demonstrated high-quality service to the company by completing the given tasks a week before the deadline and achieve high satisfactory compliment and recommendation from the senior management and supervisor for the methodical and technical support provided.

Sydney, Australia

Worked effectively in a fast-paced environment via multitasking and managing a number of 25 employees• Demonstrated strong work ethic by being honest and flexible whenever needed• Resolved conflict management and organizational skills working in a busy environment• Responsible for opening and closing the venue, cash handling, budget forecasting, and rostering• Handled 50+ customer calls per shift regarding bookings, coverage changes, function and banquet inquiries and wrote formal emails to all queries of customers• Detailed accurate transfer of information to kitchen, customers, and colleaguesKey Achievements:• Promoted after seven months of high performance, from a Waitress to a Team Leader

Campsie, New South Wales, Australia

o Displayed strong interpersonal skills with all customer and team interactions while building and maintaining successful relationships with themo Worked closely with IT team members and supervisors to improve troubleshooting and networking skills and issues analysiso Researched issues on several computer systems and databases to resolve complaints and queries and via telephone, email or in persono Monitored connectivity of network devices to Domain Controller and troubleshoot Internet access issueso Created and modify user accounts, assign permissions, and group policies, drive mapping and folders/file sharingAchievements: Substantially increased an inbound and outbound technical support and performance of team by facilitating the company with Ticketing system to resolve complaints, answer enquiries, and outline solutions, achieved consistent customer satisfaction ratings of 4.9/5.0 (20% higher than the average) with reduced overload for call management and issues resolution

Bachelor'S Degree, Computer Systems Networking And Telecommunications, High Distinction

Activities and Societies: Advanced Network Design, Network Security, Wireless technologies, Virtual Private Networks (VPN), System.

Master Of International Business, Business, Management, Marketing, And Related Support Services, Master

Activities and Societies: Business Finance, Marketing Management, International Human Resources Management, Global Logistics and Trade.