Susmitha Putta Email & Phone Number

Bengaluru, KA, IN

Bengaluru, Karnataka, India

• Developed and deployed AIOps solutions across two sites.
• Migrated java code of anomaly detection to python which decreased size of Aiops build using kafka, ledis, influx and grafanaservices.
• Worked on security vulnarabilities and acheive security certificate for aiops release
• Migrated Grafana render to latest version which resulted in less dependencies
• Written Ansible playbook for nginx and grafana render services
• Developed a test suite for backend code using Robot Framework, including both positive and negative test cases.

Designed and implemented a conversational chatbot using Rasa and python to handle customer support inquiries.Developed custom NLU (Natural Language Understanding) components to enhance intent recognition and entity extraction.Configured and trained dialogue management models to handle multi-turn conversations and complex user queries.Enhanced UI of chatbot.