Product Owner, Sales Business Technology
Houston, Tx, Us
In my role within Sales & Marketing Business Technology, I led senior program management, overseeing multiple product teams with budgets from $50K to $30M. Key achievements include:- Directed both onshore and offshore product teams, ensuring cross-functional planning and execution of enterprise applications, including Salesforce, SAP CRM, and bespoke ecommerce solutions.- As an IT Delivery Manager, facilitated collaboration across departments (Operations, Sales, Marketing, Security, Infrastructure, Data Management) to outline project scopes, key deliverables, resource allocation, and milestone achievements.- Set service level targets and established support processes for production issue management and incident trend analysis.- Oversaw technology services and processes encompassing project planning, change management, risk assessment, release management, and system monitoring, maintenance, development, upgrades, and support.- Aligned product technology development with business requirements, catering to the needs of both internal and external customers.