• Lead the onboarding process of new clients and new projects to ensure quick adaptation resulting in an improvement in customer satisfaction by 30%.• Develop project plans, manage tasks and schedules, service levels and client satisfaction.• Manage partnership with 11 carriers across multiple regions (APAC, CEMEA, EU, NA) across projects leading to revenue of $10M.• Built KPIs around the inefficiency of project process allowing for the quick identification and improvement in SLA’s & SLO’s.• Create and implement best practices, processes and procedures ensuring alignment with SDLC (Agile methodology) and business processes.• Develop comprehensive monitoring of risks, issues, dependencies, contingency plans and available resources to remove any roadblocks resulting in 99% of milestones achieved on time.• Translate business requirements and policies into technology backed business processes by receiving requirements from business stakeholders.• Act as primary point of contact to clients and stakeholders to unblock any issues in meeting deliverables.• Drive effective collaboration across teams covering networking, enterprise architecture, technology sourcing and clients.• Lead a project to build dashboard to gauge customers experience and indicators for degraded experience as proactive monitoring to improve customer satisfaction with the help DevOps team.