Susan Brown Email and Phone Number
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I am a results-driven professional with 18 years experience and a proven record of success in leading training and change management initiatives within the healthcare information technology and management consulting industries. I draw upon my strong skill-set in project management and strategic planning. Throughout my career, I have been recognized for my exceptional leadership skills in coordinating cross-functional teams, developing innovative training and change management solutions, and fostering a culture of continuous improvement. My leadership philosophy encompasses a focused approach to mentoring teams, fostering collaboration, and achieving project success. I have held roles such as Lead Technology Educator for Clinical Informatics, Senior Business Consultant, and Project Manager at various organizations. I have a Master's degree in Industrial Organizational Psychology and am PROSCI (ADKAR) Change Management certified. Additionally, I have completed coursework in Project Management PMP Prep, LEAN Six Sigma Green Belt, and Artificial Intelligence (AI) in Healthcare. I am a skilled advisor who manages C-level stakeholder expectations and communicates project status and risks effectively.* Extensive experience in leading training and change management efforts for healthcare technology implementations, leveraging project management and strategic planning skills to ensure alignment with organizational goals and objectives. PROSCI (ADKAR) Certified.* Proficient in instructional design methodologies, creating customized role-based training materials, and delivering instructor led and web-based training.* Skilled in change management and process improvement, adept at gathering and interpreting benchmarking data to drive organizational change initiatives and enhance operational efficiency.Highlighted areas of expertise include:Healthcare Technology Implementation | PROSCI (ADKAR) Certified | ERP Systems | Artificial Intelligence (AI) | Project Management | Change Management | Strategic Planning | Training & Development | Stakeholder Engagement | Process Improvement | Team Leadership | Targeted Project Communication | Client Relationship Management | Onboarding | Human Resources | Organizational Efficiency | Continuous Improvement | ADDIE Model | Six Sigma Methodology | Emotional Intelligence | Microsoft Office Suite | Oracle | UPK | PeopleSoft | SharePoint | MS Project | SAP | Captivate | Camtasia | DocHalo | Ingenious Med | Nuance Dragon | KRONOS | Lawson | NextGen Ambulatory EHR | Meditech EHR
Micro1
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Artificial Intelligence (Ai) Training Consultant- Llm Optimization And Prompt EngineeringMicro1Perkasie, Pa, Us
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Artificial Intelligence (Ai) Training Consultant- Prompt Engineering And Llm OptimizationMicro1Perkasie, Pa, Us
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Senior Educator- Technology Change Management And Organizational DevelopmentMercy Health System Of Southeastern PennsylvaniaPerkasie, Pa, Us -
Education Technology Specialist Ii- Training Lead Clinical Informatics EducationTrinity Health Mid-Atlantic Aug 2011 - Aug 2020Newtown Square, Pennsylvania, UsOversaw strategic planning, project management, training development, and process improvement initiatives for healthcare technology implementations at Trinity Health Mid-Atlantic.* Led teams in testing and installing SSO at three inpatient hospitals and outpatient clinics, achieving seamless implementation, and earning recognition for exceeding expectations through a performance review.* Managed onboarding, training, and supervision of project consultants for the Athena Health Ambulatory EMR system, ensuring effective go-live activation support* Engaged in the entire training/project management life cycle for Meditech EMR system implementation and upgrade, encompassing physicians, nurses, and ancillary staff training at four hospitals.* Developed Strategic Plans for various initiatives, including Meditech Process Improvement and Nuance Dragon for Provider dictation, leading to increased revenue and adherence to regulatory requirements.* Designed ADDIE methodology consistent templates for Meditech Participant Workbooks and delivered instructor-led computer-based training on Meditech and Athena Health Ambulatory EMR systems.* Instrumental in developing rewards and recognition incentive programs to encourage patient enrollment in the MyHealth Patient Portal, meeting Meaningful Use Stage II requirements.* Collaborated with key business leaders to streamline Meditech system access for internal and external stakeholders, optimizing workflow processes. -
Senior Business ConsultantBearingpoint May 2005 - Jan 2009Amsterdam, NlBearingPoint Management Consulting, Inc. (acquired by Deloitte) | Malvern, PA 2005 - 2009Senior Business ConsultantClient: SunGard Higher Education (2008 - 2009)Managed project development and execution and applied instructional design expertise to tailor the curriculum for an SAP implementation.● Utilized RWD InfoPak software suite to enhance the development, organization, and distribution of training materials, maximizing learning effectiveness● Created RFP's to facilitate project procurement and developed sections of project SOW.Client: US Oncology, Houston, TX (2007-2008)Training & Change Management Lead Accountable for developing and implementing Change Management, Communication, and Training Strategy for a PeopleSoft upgrade.● Utilized PeopleSoft UPK tool to customize system transactions for interactive role-based, webcast, and instructor-led training● Received recognition for innovative ongoing project communications and ensuring a smooth rollout of the training life cycle from inception to completionClient: Emergency Medical Services Corporation (EMSC), Denver, CO (2006-2007)Training and Change Management Lead● Accountable for Change Management and Training deliverables for Oracle Financial, Human Resources, and Benefits application. Developed customized role-based Exercise Guides based on the ADDIE model● Led a team of Instructional Designers and implemented internal and client review processes ● Conducted Train-the-Trainer sessions ● Accountable for Change Management, Communication, and Training plans, updating the project work plan, and providing weekly status reports to PMO.Client: Sisters of Mercy, St. Louis, MO (2005 - 2006)Instructional design and change management for clinical and financial ERP implementation including:● Taxonomies, curriculum overviews, and role-based guides, ● Leadership and End-user Change Readiness Assessments,● Leadership Action Plan and Successes and Lessons Learned deliverables -
Project ManagerMedaptus Nov 2004 - May 2005Boston, Ma, UsProject ManagerClient: MD Anderson Cancer Center, Houston, TXResponsible for client and physician end-user support and implementation of the MedAptus charge capture tool as well as sales events. The MedAptus charge capture tool accurately captures and converts ICD and CPT codes into billable services and activities resulting in increased revenue due to a decrease in missed, inaccurate, and lost charges. -
Healthcare It ConsultantFirst Consulting Group At The Hospital Of The University Of Pennsylvania Oct 2003 - Jul 2004Per-Diem Training and Implementation Consultant: Sunrise Clinical ManagerClient-Sites Include: The Hospital of the University of PennsylvaniaPresbyterian Medical CenterThe Children’s Hospital of PhiladelphiaProvided instructor-led computer-based and role-based training of Sunrise Clinical Manager (SCM), a CPOE system. The scope of end-users trained included physicians, nurses, and ancillary staff, with a range of computer-skill levels. Developed physician and nursing end-user training guides, tracked and reported system issues, provided on-site support as well as help desk support during the go-live activation phase.
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Human Resources RepresentativeHarvard University Aug 2002 - Oct 2003Cambridge, Massachusetts, Us
Susan Brown Skills
Susan Brown Education Details
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Springfield CollegeIndustrial Organizational Psychology -
Springfield CollegePsychology
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Villanova UniversityLean Six Sigma- Healthcare Greenbelt
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ProsciChange Management Certification
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Villanova UniversityProject Management
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Mit Sloan School Of ManagementArtificial Intelligence In Healthcare
Frequently Asked Questions about Susan Brown
What company does Susan Brown work for?
Susan Brown works for Micro1
What is Susan Brown's role at the current company?
Susan Brown's current role is Artificial Intelligence (AI) Training Consultant- LLM Optimization and Prompt Engineering.
What is Susan Brown's email address?
Susan Brown's email address is sb****@****ail.com
What is Susan Brown's direct phone number?
Susan Brown's direct phone number is +161023*****
What schools did Susan Brown attend?
Susan Brown attended Springfield College, Springfield College, Villanova University, Prosci, Villanova University, Mit Sloan School Of Management.
What are some of Susan Brown's interests?
Susan Brown has interest in Camping, Singing In Choir, Cross Country Skiing, Bicycle Riding.
What skills is Susan Brown known for?
Susan Brown has skills like Change Management, Leadership, Process Improvement, Human Resources, Erp, Organizational Development, Data Analysis, Coaching, Management, Sap.
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