Sussi Tønning Email & Phone Number

Struer, Middle Jutland, Denmark

Del af det nye Customer Care Team hos Bang & Olufsen i Struer.

Updating and creating documentation for end-users and technicians, mainly in Word. Ordering translations and proof-reading in on-line tool.Now working in the Component Content Management System ST4 from Schema. Building our content database to make documentation more efficient in future.Previously also assisting the Marketing department with the updating of various material - working in my favourite programme; InDesign.Look at all the job opportunities at SKOV A/S; a… Show more Updating and creating documentation for end-users and technicians, mainly in Word. Ordering translations and proof-reading in on-line tool.Now working in the Component Content Management System ST4 from Schema. Building our content database to make documentation more efficient in future.Previously also assisting the Marketing department with the updating of various material - working in my favourite programme; InDesign.Look at all the job opportunities at SKOV A/S; a fine workplace.https://skov.com/en/Vacancies/ Show less

Roslev

So looking forward to becoming a member of the documentation group at SKOV A/S, to new tasks and challenges and to working with all the skilled people there.

Denmark, Struer

• Gathering information (specifications, sales presentations, user interaction descriptions) and knowledge about products and convey this knowledge to customers in the form of user guides – these being presented in digital form or as printed booklets – and as ‘Frequently Asked Questions’, software strings and ‘in-product help’ in both English and Danish.• Reviewing and contributing to specification documents.• Proofreading technical documentation in English.• Preparing complete set… Show more • Gathering information (specifications, sales presentations, user interaction descriptions) and knowledge about products and convey this knowledge to customers in the form of user guides – these being presented in digital form or as printed booklets – and as ‘Frequently Asked Questions’, software strings and ‘in-product help’ in both English and Danish.• Reviewing and contributing to specification documents.• Proofreading technical documentation in English.• Preparing complete set of ‘in-product help’ texts for a television.• Proofreading and ensuring quality of user guides and translations.• Cooperating with external graphics designers and translation agency.• Developing documentation for products, creating storyboards and making draft illustrations.• Preparing checklists and guidelines for new colleagues.• Updating local intranet, html. Show less

• Planning and running international seminars, responsible for all practical elements.• Database administration: Lotus Notes databases as well as DominoDoc (used as file achieve).• Assistance with ISO certification. Updating and distributing material.• Preparing correspondence with retailers, service centres and subsidiaries.• Creating technical information in English for workshops and retailers.• Minute taker (in English and Danish) and distributing minutes.• Managerial… Show more • Planning and running international seminars, responsible for all practical elements.• Database administration: Lotus Notes databases as well as DominoDoc (used as file achieve).• Assistance with ISO certification. Updating and distributing material.• Preparing correspondence with retailers, service centres and subsidiaries.• Creating technical information in English for workshops and retailers.• Minute taker (in English and Danish) and distributing minutes.• Managerial responsibilities for office trainee, student workers and office girl.• Purchaser for local office stock.• Creating presentations.• Creating and distributing weekly newsletter for national service departments.• Calendar management, answering telephones, etc.• Budget planning and follow-up. Show less

• Answering written inquiries and telephone calls from customers in English and Danish.• Cooperating with technicians to find solutions to the customers’ problems and describe the solutions to the customers.• Developing standard letters to answer customer enquiries.• Distributing catalogues.

Bachelor, English, German

Linguist, English, German