Sus Worsøe Email & Phone Number

Stilling, Danmark

University Examiner - primarily within Corporate Communication in Spanish (University of Copenhagen, Århus and Syddansk Universitet.

Aarhus

Copenhagen Area, Denmark

• Reporting to: Customer Service Manager and Management in Copenhagen, Miami and BrightonIn connection with Bupa’s decision to transfer the servicing of the Latin American policyholders from the Copenhagen office to the.
• Ensuring full compliance with the outsourcing contract (TPA)
• Continuous reviews of the Service Level Agreement (SLA)
• Defining KPIs (production, turn-around-times, quality)
• Driving Continuous Improvements of production and service quality
• Developing quality assurance processes and tools

Copenhagen Area, Denmark

• Reporting to: Team Manager
• Key Account Management of Latin American health insurance customers and agents
• Coordinating with hospitals and physicians worldwide
• Training co-workers in processes and workflows
• Stationed in Mexico City (1 month) to partake in negotiations with the Mexican insurance authorities in order to obtain authorization to establish a subsidiary in Mexico, as well as to train the Mexican staff in all.
• Stationed in Miami (6 weeks) with a team of colleagues from Copenhagen to train new employees in processes and service excellence Result: Ihi achieved international recognition as a market leader in service and product.

Horsens

• Reporting to: Director of IT
• Responsible for training approx. 250 employees in IT, procedures and corporate values
• Improving communication between IT and operations
• Documenting and optimizing operational procedures and IT processes
• Establishing and manning an IT hotline
• Designing and maintaining staff and training databasesResult: IT was introduced in all departments and branches, with a high level of commitment among employees who were actively engaged in the process. Staff-elected.

Copenhagen Area, Denmark

• Reporting to: Team Manager
• Responsibility for cooperation with hospitals and physicians worldwide – negotiation of contracts and discounts
• Validation of high-cost claims
• Training of co-workers in IT and proceduresStaff-elected member of the board of ihi danmark a/s.

Brussels Area, Belgium

Interpreter at the EU institutions in Brussels, Luxemburg and Strassburg (based in Brussels).

Prince2 Foundation, Project Management

Grade A (oral exam) and a 64/70 score on Prince2 certification test

Sap - System Integration And Modules Fi, Co, Hr, Sd, Mm, Mrp, Pm And Pp, Erp Systems

Certified Lean Six Sigma Green Belt, Lean Six Sigma

Cand.Ling.Merc., Spanish