The Regional Administrative Manager establishes communication with the General Manager regarding any deviation of the current GSC policies and integrity concerns. MUST BE BILINGUAL ENGLISH/SPANISH Responsibilities: Responsibilities: 1. Perform receptionist duties including answering telephones, greeting and acknowledging all visitors courteously and promptly. 2. Respond to customer problems by taking appropriate action including routing calls to the responsible parties. 3. Confirm and record appointments of General Manager Presentations in E-Animation (Company used software) to avoid conflicts of time and to ensure visitors are received in a timely manner. 4. Follow Global Support Center administrative guidelines, policies and procedures by generating and distributing information to Regional Administrative Manager and/or other various Global Support Departments. Other duties may include: 1. Assisting General Manager with potential Franchise Prospect appointment setting. 2. Assisting General Manager with correspondence as requested. 3. Ordering and completing billing for Customer supplies. 4. Ordering office supplies from GSC approved vendors. 5. Completing Franchise Owner sales proposals within 24 hours. 6. Preparing New Customer files. 7. Preparing New Franchise Owner files. 8.Entering Customer closes into FranSys and Sales Logix database. 9. Mail Distribution and filing Customer and Franchise documentation. 10. Performing Customer Service duties if required. 11. Preparation of Franchise monthly Statement packages & Franchise check disbursement. 12. Completing Accounts Payable documentation following GSC procedures.

Answer all new inquires and follow up on insurance quotes- this means several e-mails and phone calls dailyPresent and explain insurance quotes to potential customers – this includes educating the consumer about potential gaps in current coverage and cross-selling new productsWill be responsible for the maintenance of the Farmer’s online dashboard – technical savviness is requiredNetwork within the community to bring in new businessOffice Experience is a plusWell organizedMust possess strong computer knowledgeBeing bilingual in SpanishMust know Word and ExcelTeam PlayerMust be able to multi task effectivelyMust be positive and enthusiasticStrong work ethicsMust be flexibleMust have the desire to advance

Business Management

• Answered multiple phone lines and directing calls to appropriate department• Sorting and distributing incoming mail, overnight packages and faxes• Prepared time sensitive overnight packages thru UPS, FedEx, DHL• Emailed broker applications and supplies thru Lotus Notes 6.1• Trained new employees for reception area and duties• Updated company outlook data base for brokers and agents• Admin Assistant to Top Insurance Agent o Customer Service for his clientso Translate and explain the meaning of their policyo Explain the disbursements of their money regarding annuities• Compiled Excel Spreadsheets to track employee usage of mail meter and employee time sheets

• Liaison inputted thousands of loans into multiple spreadsheets• Filed Completion; clearing post purchase condition/following up with sellers• Created multiple spreadsheets for updating with sellers and closing agents• Fixed problems under management direction• Worked with closing agents and sellers• Corresponded with closing agents and sellers to make hundreds of corrections on home loan applications• Cleared post purchase conditions and followed up with sellers

Inputting patients demographic informationScheduled new and return appointments for patientsPutting together new patient filesVerified patients insurance information