Susana Pose Email & Phone Number
@practia.global
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Who is Susana Pose? Overview
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Susana Pose is listed as Gerente Regional de Talento and Cultura at Practia Global, a with 1210 employees, based in Argentina. AeroLeads shows a work email signal at practia.global and a matched LinkedIn profile for Susana Pose.
Susana Pose previously worked as Gerente Regional de Talento & Cultura at Practia Global and Change Management Practice Manager at Practia Global. Susana Pose holds Ontological Coach from Escuela Argentina De Coaching & Pnl.
Email format at Practia Global
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About Susana Pose
I am an English | Spanish translator and Ontological Coach and have been working at multinational companies for more than 25 years. I went through different business areas and specialized myself in Change Management, Employee´s Experience, Back Office and Help Desks processes design, and Customer Service operations.I enjoy encouraging my team members and colleagues to grow up personal and professionally, and feel happy when I can help people find out a new point of view that enables them to discover new opportunities and challenges.
Listed skills include Telecomunicaciones, Trabajo En Equipo, Liderazgo De Equipos Multidisciplinarios, Team Building, and 10 others.
Susana Pose's current company
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Susana Pose work experience
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Gerente Regional De Talento & Cultura
Current
Change Management Practice Manager
Consultant
Independent Consultant - Change Management
Independent Consultant For The Organizing Committee
• Coordinated the activities of the different results system suppliers coming from Switzerland, Russia, Spain, Brazil and Argentina, promoting networking to integrate their systems and processes for the 32 competition disciplines.• Designed processes to bring their activities together with the rest of the organization, and also produced communication protocols for system incidents during Games Time.• Worked as host for the International Clients of the Information Difussion System (FIFA, NBC TV Network, Agence France-Presse, etc.) during the “get ready” period and as their support during Games Time, acting as a link between them and the technical staff.• During Games Time participated in the Technical Operation Center, identifying problems, receiving and managing requests and complaints from the international Clients, and reporting to them on real time any inconvenient that might affect their data reception.
Change Management Manager
• Launched and developed the Change Management team at Telefónica.• Led the design and deployment of the strategy and the actions towards to make people softly adopt the new billing and customer management system that replaced the old ones (range: 20 M Movistar Customer subscriptions and more than 10 K employees as system end users)
Processes Manager
• Built and established a unique process for Help Desks and Back Offices, following the same model and standards that Customer Contact Centers used, achieving through this a cultural change within the Back End areas.
Employee Experience Manager
• Facilitated the Service and Operational Level Agreements between the internal areas, controlled its fulfillment and provided them methodology to identify the origin of any problem and to design the solution.• Worked as a mediator to solve internal operation conflicts among the different actors on a value chain process.
Experience Center Manager
• As the manager of the biggest Movistar Store when the company was born, led the substitution of Customer Care models to manage clients coming from the different companies (Movicom and Unifon) by a new simplified one. Facilitated the transition of the staff (130 people) through the cultural merging process.
Head Of Regional Stores
• Recruited, trained and conducted Customer Care and Sales Store Teams within different market scenarios, helping the staff to adopt new competences to deal with the changes they had to face.• Reduced the Stores demand introducing methodology and process measure tools to improve each Customer contact.
Customer Service Manager Assistant
Customer Service Representative
Foreign Trade Relations Manager Assistant
Investment Hunter
• Consolidated a client portfolio with a high level of loyalty and an important investment development.
Manager Assistant
• Added value to the function actively participating in the training area and translating from English to Spanish the footwear manufacturing manuals.
Colleagues at Practia Global
Other employees you can reach at practia.global. View company contacts for 1210 employees →
Zussel Fernandez
Colleague at Practia GlobalUruguay
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VG
Virginia García
Colleague at Practia GlobalArgentina
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VM
Valentina Mejias
Colleague at Practia GlobalAlcalá De Henares, Community Of Madrid, Spain
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LM
Luis Marcelo Morinigo
Colleague at Practia GlobalBuenos Aires, Buenos Aires Province, Argentina
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MM
Michael Mcphee
Colleague at Practia GlobalChelsea, Quebec, Canada
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LE
Laura Elena Balmaceda Valdéz
Colleague at Practia GlobalArgentina
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AP
Alejandro Perez
Colleague at Practia GlobalArgentina
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RS
Renata Safarov
Colleague at Practia GlobalArgentina
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EF
Erik Flores
Colleague at Practia GlobalBuenos Aires, Buenos Aires Province, Argentina
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RZ
Roberto Zingaretti
Colleague at Practia GlobalBuenos Aires, Buenos Aires Province, Argentina
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Susana Pose education
Ontological Coach
Translator, • English | Spanish Technical, Scientific And Literary Translator
Frequently asked questions about Susana Pose
Quick answers generated from the profile data available on this page.
What company does Susana Pose work for?
Susana Pose works for Practia Global.
What is Susana Pose's role at Practia Global?
Susana Pose is listed as Gerente Regional de Talento and Cultura at Practia Global.
What is Susana Pose's email address?
AeroLeads has found 1 work email signal at @practia.global for Susana Pose at Practia Global.
Where is Susana Pose based?
Susana Pose is based in Argentina while working with Practia Global.
What companies has Susana Pose worked for?
Susana Pose has worked for Practia Global, Pragmatica Technologies S.A., Imcg Consulting, Buenos Aires Youth Olympic Games 2018, and Telefonica Argentina.
Who are Susana Pose's colleagues at Practia Global?
Susana Pose's colleagues at Practia Global include Zussel Fernandez, Virginia García, Valentina Mejias, Luis Marcelo Morinigo, and Michael Mcphee.
How can I contact Susana Pose?
You can use AeroLeads to view verified contact signals for Susana Pose at Practia Global, including work email, phone, and LinkedIn data when available.
What schools did Susana Pose attend?
Susana Pose holds Ontological Coach from Escuela Argentina De Coaching & Pnl.
What skills is Susana Pose known for?
Susana Pose is listed with skills including Telecomunicaciones, Trabajo En Equipo, Liderazgo De Equipos Multidisciplinarios, Team Building, Mesas De Ayuda, Comunicaciones Internas, Change Management, and Translation.
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