Leticia Susy Ruiz Email & Phone Number

Moorpark, Ca

Maintain professional and confidential communication between clients and merchants reported for non-compliance violations of the card brand rules. Successfully coordinated and transitioned internal tracking systems for SIGIS (Special Interest Group for IIAS Standards), merchant violations and program registrations to an online solution. Identified and implemented processes and procedures for merchant violations and program registrations to streamline customer needs and satisfaction. -Procedural development and implementation of tracking tools for departmental use-Compose and maintain write-up for various non-compliance notifications -Vast understanding of the pharmaceutical requirements, registration and SME for SIGIS -Responsible for merchant compliance portfilio support for all ISO (Independent Sales Office) merchants -Wide-range understanding of the Card Acceptance Rules for Merchants-Execute merchant program registrations and setup for: *Utility *Surcharge *Government and Higher Education *Consumer Loans *Debt Repayment *SIGIS *Limited Acceptance *Card Account Updater (regular and aggregator Updater) *Convenience Fee

Moorpark, Ca

Responsible for reviewing and resolving research queries that required extensive investigation, critical thinking, and analysis. A proven team player in a high-paced environment requiring full understanding of the merchants account setup through various platform integrations to provide successful resolution for high profile merchants, legal cases and daily research duties. Demonstrated ability to effectively resolve complex cases to prevent or reduce further financial impacts to the business. Successfully managed the migration of chargebacks from old to new member bank in collaboration with Finance department. Maintained data integrity reporting and compliance for Cardservice International (CSI).Proven record of resolving Research tickets such as: -Missing funds, duplicate batching, transaction reversals, rejects, FOH, NOC’s-Financial authority up to $1,000.00/per case-Provide detailed reporting, analyzing transaction data elements and assist in legal cases

Fillmore, Ca

A fast paced construction company, specializing in residential development in the area of lath, plaster, drywall and insulation. Maintained the office and negotiated contracts with vendors for support services with maintenance, cleanup and supplies as required. *Provided training and guidance with new hire paperwork and verified eligibility to work on job sites*Processed weekly payroll, expense reconciliation per job site budget*Scheduled and coordinated job site material delivery, track/maintain company vehicle records including service and repairs, reconciled fuel card expenses and cross-verify eligibility for new driver authorizations*Coordinated with safety trainer to ensure compliance with OSHA requirements and scheduled training sessions with different crews*Prepared new job site packets for various crew phases and any additional administrative support required for the yard and office*Processed terminations and filed EDD paperwork*Processing weekly payroll for 150+ and maintained budget expense per job site*Managed multiple phone lines for the 3 subsidized companies (lath/plaster, drywall and insulation)

Oxnard, Ca

Processed weekly time sheets for payment request through subsidized programs for child care providers in Ventura County via federal, state or local agencies for non-profit company. Entered approved time via payroll system and assisted with check mailing and distribution when needed. Reviewed new child care provider application requests, verified identity and eligibility for work. Authorized to sign off and approve payments in managers absence.*Processing time sheet for child care providers per maximum allowed within each agreement*Data entry for check processing*Review and validate new child care provider contracts*Filing, copy, maintained records*Check reconciliation per time card and allocated budget