Susy Yu, Od, Mba, Faao, Dipl Aao Email and Phone Number
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Susy Yu, Od, Mba, Faao, Dipl Aao personal email
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• Motivated and results-driven executive with more than 20 years of experience defining and realizing program objectives, ensuring optimal business performance, and translating the clinical perspective into concrete business outcomes.• Offers a proven track record of producing results leveraging lucrative opportunities, introducing robust healthcare programs, and ensuring compliance with quality standards. Skilled at building and leading powerful teams developing a culture of realization and performing well in complex situations• Visualizes broad situations and executes focused strategies through exceptional leadership, with a command of the details necessary to ensure the successful resolution of complex issues. Adept at quick-thinking and devising creative solutions to complex problems, driving great, positive changeAreas of Expertise:• Program Operations Management• Collaborative Leadership• Strategic Planning• Key Performance Metrics• Operational Analysis• Budget ForecastingSelected Career Achievements:• Oversaw a cross-functional team of internal subject matter experts on frames, lenses, contacts, marketing and customer service support, and external system integrator technical experts developing detailed requirements for eCommerce website new platform implementation. Coordinated the input from technical architecture, visual design, content management, and operations teams • Identified and evaluated emerging technologies to improve access, workflow, diagnosis, and treatment of patients seen in optometry. Developed use cases, structured pilots, and research, and considered broad scale adoption of these technologies. Examples of pilots include remote visual acuity testing platform, iPad-based measurements for PD and seg height, and lens autofluorescence diabetes screening• Played a key role in developing and implementing the COPE Provider Accreditation program, leading the recognition by ACCME as a “substantially equivalent” system. This required engagement and coordination with stakeholders across healthcare professions, including medicine, nursing, and pharmacy
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Vision Services AdministratorKaiser Permanente 2024 - PresentOakland, California, UsLeads a $300M business line, overseeing Optometry, Optical, Benefits, and Lab Manufacturing operations, in addition to marketing, promotions, pricing, retail product selection for frames and lenses, optical benefits structure, employee education, incentive programs, new technology implementation, proactive care outreach efforts, demand forecasting, and new facilities expansion. Overall administrative responsibility for more than 380 optometrists in 49 optical retail locations and one optical laboratory manufacturing site.
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Director Of Business Strategy And Operations Support, Vision Essentials By Kaiser PermanenteKaiser Permanente 2003 - 2024Oakland, California, Us• Decreased remake by 27% executing an incentive program for all retail and clinical staff and management in optometry, optical and optical lab operations.• Implemented retail pricing project for frames and lenses which increased conversion rate by 4%, decreased average sales price per unit by $4 for an overall gain of 7% in total sales revenue. • Assisted with the development and presentation of the forecasting model to increase budget to hire more Optometrist FTEs and expand capacity to provide care. Discussions with medical center area leadership lead double the number of Optometrist FTEs in the last 10 years. • Identifies, develops, and executes new technology innovation to improve quality of care and operational efficiencies.• Negotiates workflow improvements with optometrists and optical center staff labor unions.
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Lead OptometristKaiser Permanente 1998 - 2003Oakland, California, UsEnsured that patients received excellent care in a high-volume, integrated, hospital-based environment providing primary eye care including general patient care, refraction, contact lens fitting, low vision aids, cataract evaluation, and treatment and management of ocular disease.• Spearheaded the department’s transition to an assisted model of practice managing HR functions including interviewing, hiring, onboarding, training, and evaluation of all clinic assistants. • Functioned as Acting Managing Optometrist in the absence of the Manager overseeing clinical aspects of the practice.
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Board MemberAmerican Academy Of Optometry Nov 2024 - PresentOrlando, Florida, Us -
Past President, Board MemberNational Board Of Examiners In Optometry® Jan 2019 - PresentCharlotte, North Carolina, Us -
Board MemberOptometry Giving Sight May 2023 - PresentGolden, Co, Us -
Past President, Board MemberAssociation Of Regulatory Boards Of Optometry, Inc. Jun 2009 - Nov 2019Charlotte, North Carolina, Us -
Board MemberState Of California - Board Of Optometry May 2003 - May 2011Sacramento, Ca, Us
Susy Yu, Od, Mba, Faao, Dipl Aao Skills
Susy Yu, Od, Mba, Faao, Dipl Aao Education Details
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Ucla Anderson School Of ManagementBusiness Administration -
University Of California, Berkeley School Of OptometryDoctor Of Optometry
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University Of California, BerkeleyBiology
Frequently Asked Questions about Susy Yu, Od, Mba, Faao, Dipl Aao
What company does Susy Yu, Od, Mba, Faao, Dipl Aao work for?
Susy Yu, Od, Mba, Faao, Dipl Aao works for Kaiser Permanente
What is Susy Yu, Od, Mba, Faao, Dipl Aao's role at the current company?
Susy Yu, Od, Mba, Faao, Dipl Aao's current role is Executive Healthcare Administrator • Strategy • Board Member • Advisor.
What is Susy Yu, Od, Mba, Faao, Dipl Aao's email address?
Susy Yu, Od, Mba, Faao, Dipl Aao's email address is su****@****ley.edu
What is Susy Yu, Od, Mba, Faao, Dipl Aao's direct phone number?
Susy Yu, Od, Mba, Faao, Dipl Aao's direct phone number is +156226*****
What schools did Susy Yu, Od, Mba, Faao, Dipl Aao attend?
Susy Yu, Od, Mba, Faao, Dipl Aao attended Ucla Anderson School Of Management, University Of California, Berkeley School Of Optometry, University Of California, Berkeley.
What skills is Susy Yu, Od, Mba, Faao, Dipl Aao known for?
Susy Yu, Od, Mba, Faao, Dipl Aao has skills like Healthcare, Strategic Planning, Clinical Research, Team Building, Healthcare Management, Medical Devices, Hospitals, Practice Management, Pediatrics, Optometry, Healthcare Information Technology, Healthcare Consulting.
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