Senior Director
CurrentCorporate Strategic Initiatives a Master Black Belt in social re engg space.
May 2016 - Present
AeroLeads people directory · profile
Sutanuka Ghosh Email & Phone Number
CHANGE MAKER | TRANSFORMATION STRATEGIST | SENIOR DIRECTOR @ GENPACT |Ex - IDEA | BHARTI AIRTEL | CERTIFIED MBB | PMP | LICENSED DBT PRACTITIONER |
at
GENPACT
1 work email found
@genpact.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
CHANGE MAKER | TRANSFORMATION STRATEGIST | SENIOR DIRECTOR @ GENPACT |Ex - IDEA | BHARTI AIRTEL | CERTIFIED MBB | PMP | LICENSED DBT PRACTITIONER |
Location
Gurgaon, Haryana, India
Who is Sutanuka Ghosh? Overview
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Quick answer
Sutanuka Ghosh is listed as CHANGE MAKER | TRANSFORMATION STRATEGIST | SENIOR DIRECTOR @ GENPACT |Ex - IDEA | BHARTI AIRTEL | CERTIFIED MBB | PMP | LICENSED DBT PRACTITIONER | at GENPACT, based in Gurgaon, Haryana, India. AeroLeads shows a work email signal at genpact.com and a matched LinkedIn profile for Sutanuka Ghosh.
Sutanuka Ghosh previously worked as Senior Director at Genpact and Operating Leader- Business Lead for Telecom and BFSI Operations at Genpact. Sutanuka Ghosh holds Mudra Institute Of Communication, Ahmbd, Mass Communication, Public Relations from Mica | The School Of Ideas.
Company email context
Email format at GENPACT
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{first}.{last}@genpact.com
86% confidence
AeroLeads found 1 current-domain work email signal for Sutanuka Ghosh. Compare company email patterns before reaching out.
Profile bio
About Sutanuka Ghosh
20+ years of leadership experience in transforming smart operations and shared services across diverse domains of Telecommunications, BFS, Insurance and Travel & Hospitality . End to end exposure of the industry value chain spanning over customer service , solution design, implementation, operations, continuous improvement, relationship management, transformation, process re-engineering and business consulting . Strong experience in demonstrating turnarounds in business performance, client relationships and employee engagement . Proven expertise in leading strategic initiatives in the space of corporate social responsibility and sustainability across the globe ( India , Australia, US )Genpact certified Master Black Belt in lean six sigma, PMP.Mental health practitioner, certified in Dialectical Behavior Therapy by Marshall Linehan
Listed skills include Call Center, Recruiting, Training, Crm, and 39 others.
Current workplace
Sutanuka Ghosh's current company
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5 roles
Sutanuka Ghosh work experience
A career timeline built from the work history available for this profile.
Operating Leader- Business Lead For Telecom And Bfsi Operations
Service Delivery Leader for key clientele across varied domain / verticals.
Aug 2011 - Apr 2016
Head- Contact Centre Operations,Service,Delivery .
A resourceful and team-oriented manager, with progressive experience in all phases of a Quality, Customer Care, Call Center and Complaint Management / Back end environment. I have been recognized as a hands-on, proactive troubleshooter, who has the ability to develop new approaches to business challenges - with an entrepreneurial flair, identify business.
Jul 2009 - Aug 2011
Group Manager
Worked in Customer Interaction Management Operations/training and Transactional monitoring verticals, focussing around FCR/improvement of internal call Quality scores and driving CSMM across service delivery through effective coaching, mentoring, training.
Mar 2004 - Jun 2009
Centre Head
I joined Frankfin as a Soft skill trainer looking after behavioral programmes for the on board joinees. I graduated into Senior Trainer with responsibilities related to in- flight mock sessions, air- ticketing course tie-ups with Galileo and Placement esponsibilities with major partner airlines, namely. Jet airways, Air Sahara, Kingfisher airlines.In 4.
Jan 2002 - Mar 2004
3 education records
Sutanuka Ghosh education
Mudra Institute Of Communication, Ahmbd, Mass Communication, Public Relations
Mica | The School Of Ideas
M.Com, Accounting
Calcutta University, Kolkata
Bachelor Of Commerce - Bcom, Accounting And Business/Management
Goenka College Of Commerce & Business Administration
FAQ
Frequently asked questions about Sutanuka Ghosh
Quick answers generated from the profile data available on this page.
What company does Sutanuka Ghosh work for?
Sutanuka Ghosh works for GENPACT.
What is Sutanuka Ghosh's role at GENPACT?
Sutanuka Ghosh is listed as CHANGE MAKER | TRANSFORMATION STRATEGIST | SENIOR DIRECTOR @ GENPACT |Ex - IDEA | BHARTI AIRTEL | CERTIFIED MBB | PMP | LICENSED DBT PRACTITIONER | at GENPACT.
What is Sutanuka Ghosh's email address?
AeroLeads has found 1 work email signal at @genpact.com for Sutanuka Ghosh at GENPACT.
Where is Sutanuka Ghosh based?
Sutanuka Ghosh is based in Gurgaon, Haryana, India while working with GENPACT.
What companies has Sutanuka Ghosh worked for?
Sutanuka Ghosh has worked for Genpact, !Dea Cellular Ltd, Airtel, and Frankfinn Airhostess Training Institute.
How can I contact Sutanuka Ghosh?
You can use AeroLeads to view verified contact signals for Sutanuka Ghosh at GENPACT, including work email, phone, and LinkedIn data when available.
What schools did Sutanuka Ghosh attend?
Sutanuka Ghosh holds Mudra Institute Of Communication, Ahmbd, Mass Communication, Public Relations from Mica | The School Of Ideas.
What skills is Sutanuka Ghosh known for?
Sutanuka Ghosh is listed with skills including Call Center, Recruiting, Training, Crm, Customer Experience, Outsourcing, Talent Management, and Performance Appraisal.
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