• Provide support for a prominent client, addressing and resolving issues related to HyperCare and Microsoft 365 (M365).• Collaborate with team members to ensure seamless service delivery and maintain client satisfaction.• Utilize technical expertise to troubleshoot and resolve complex infrastructure and cloud service issues.

• Administered Windows Server 2016, ensuring optimal performance and reliability.• Configured and managed various network architectures to meet organizational needs.• Developed and executed PowerShell scripts to automate administrative tasks and improve efficiency.

Designed and developed responsive web pages using HTML and CSS, enhancing user experience.• Collaborated with senior developers to implement web page designs and functionality.• Conducted testing and debugging to ensure web pages were optimized for performance across different browsers and devices.