# Work with API Engineering team on a product to give a helpdesk support, to givecustomers a memorable experience with the best live Chat and In-App Support.# Implemented CRUD for various modules like group, agent, status, priority, type etc.# Implemented real time routing system, tickets are assigned to agent according tospecified criteria.# Implemented REST API for various services of ticketing system.# Implemented visitor tracking of the site like location, page… Show more # Work with API Engineering team on a product to give a helpdesk support, to givecustomers a memorable experience with the best live Chat and In-App Support.# Implemented CRUD for various modules like group, agent, status, priority, type etc.# Implemented real time routing system, tickets are assigned to agent according tospecified criteria.# Implemented REST API for various services of ticketing system.# Implemented visitor tracking of the site like location, page travels and browser detail etc.# Smart group functionality to agent to do assignment in one place to multiple group. Inthis smart group, admin can assign & remove the features like type, status, priority etc. tomultiple groups of agent.# Implemented task reminder module within a product using redis server. In this moduleagent can add a new task, assign task to self as well as another agent, can assign the duedate with time, get reminder notification before the due time.# Implemented a module to do a bulk actions like sending emails in bulk, single reply ontickets, updating status, type, priority etc. of multiple tickets.# MIS : Creating required MIS report from Database. Show less

Projects :1) PureCloud CollaboratePureCloud is a suite of cloud services for enterprise-grade communications,collaboration, and contact center management. PureCloud Collaborate is a social media appthat contains data about the people in a workplace and includes ways to connect with them,such as chat, video, and document sharing.# Worked on implementing HIPAA (Health Insurance Portability and Accountability Act)compliance.#Worked on implementing the Amazon SQS… Show more Projects :1) PureCloud CollaboratePureCloud is a suite of cloud services for enterprise-grade communications,collaboration, and contact center management. PureCloud Collaborate is a social media appthat contains data about the people in a workplace and includes ways to connect with them,such as chat, video, and document sharing.# Worked on implementing HIPAA (Health Insurance Portability and Accountability Act)compliance.#Worked on implementing the Amazon SQS (Simple Queue Service).# Worked on implementing the apache Kafka for publish and consume the event.# Configured the bricks deployment & VPC (Virtual Private Cloud) for services.# Implementing CRUD for services like tag, document upload etc.1) PureCloud TrackA Product for customer engagement for call centers via ticketing management (helpdesksupport system).# Feature planning, development, implementation & execution of various modules.# Worked closely with product owner & stakeholders.# Implemented CRUD with using TDD approach.# Worked with backend team, technical debt with team lead to build an agile team.# Introduced apache Kafka for publish & subscribe the event.Environment : Java 1.8, Spring framework 4, Rest services, Junit, DynamoDb, & Aws. Show less

# Worked with Portal Domestic Team: Portal Domestic Team used to create WAP product UI &Logic implementation Subscription, top up and un-subscription of product, for downloading and searching HUNGAMA mobile Content (Wallpaper, Songs, Themes, Ringtones, and Screensaver etc.). # Developed CMT provisions which reflects in product UI.# Worked with Operator Operation Team: Operator Operation Team deal with all transaction made for all product exist in system for all… Show more # Worked with Portal Domestic Team: Portal Domestic Team used to create WAP product UI &Logic implementation Subscription, top up and un-subscription of product, for downloading and searching HUNGAMA mobile Content (Wallpaper, Songs, Themes, Ringtones, and Screensaver etc.). # Developed CMT provisions which reflects in product UI.# Worked with Operator Operation Team: Operator Operation Team deal with all transaction made for all product exist in system for all mobile operators. Team works with all domestic operators to integrate billing for all products.# MIS : Creating required MIS report from Database and from flat file logs.Environment : PHP,smarty,Javscript,HTML,MySQL.1) Idea Rich Alert Bollywood Masti (IBM)A subscription based service offering the Bollywood actor/actresses wallpapers,animations, videos at just Rs. 30 for 30 content with a validity of 30 days on auto-renewalbasis. Portal Link : http://202.87.41.194/idea/176459/index.php32) AIRCEL BUNDLE OFFER - PPD PortalThe Pocket internet(PI) pack bundling portal, offers entertainment service to theusers bundled with the packs.Portal Link : http://202.87.41.147/hungamawap/aircel/200516/index.php33) Vodafone Photos Hot Link : Portal Link : http://180.179.149.11/vodafone/220080/index.php4) 4) The Game box : Portal Link : http://m.thegamebox.com5) Idea Popcorn Weekends : Portal Link : http://202.87.41.194/idea/187914/index.php3Other ProjectsA subscription based service offering the Bollywood actress wallpapers, animations, videosat just Rs. 30 for 30 content with a validity of 30 days on auto-renewal basis.A) IDEA Bipasha Bytes (IBB) : Portal Link : http://202.87.41.194/idea/175229/index.php3B) IDEA Store : Portal Link : http://202.87.41.194/idea/108481/index.php3C) Idea Wap Quiz : Portal Link : http://202.87.41.194/idea/203273/index.php3D) IDEA Free Link Portal Link : http://202.87.41.194/idea/208853/index.php3 Show less

Projects At JustDial Pvt Ltd. MumbaiA) CSGENIOResponsibilities :# Project Requirement analysis & documenting requirements .# Worked on Project Coding & Building functionality modules.# Writing & Optimizing Query.# Used Core PHP.# The system Provides Customer support Functionality like registration of new contract, Providing services to customer etc.B) Justdial Ratings & reviews(JDRR): Providing ratings & reviews for a contract &providing certificates to… Show more Projects At JustDial Pvt Ltd. MumbaiA) CSGENIOResponsibilities :# Project Requirement analysis & documenting requirements .# Worked on Project Coding & Building functionality modules.# Writing & Optimizing Query.# Used Core PHP.# The system Provides Customer support Functionality like registration of new contract, Providing services to customer etc.B) Justdial Ratings & reviews(JDRR): Providing ratings & reviews for a contract &providing certificates to customer.C) Assigning Virtual number to paid Clients : Giving one unique 8 digit number i.e.virtual number. With this virtual number we can trace exact the business of customerthrough JD.D) Block / Unblock Module: This module provides a facility to block / unblock numberfrom all sources like IRO,TME,,Website,CS,DND etc.E) Premium Category Tagging & Moderation Module: This is Audit module for createdcontracts with premium categories.F) Reports: Worked on various reports coding like customer feedback report, Data-correction report Etc. Show less