Suthan Senthinathan Email & Phone Number

Brisbane, Queensland, Australia

- Drove functional and operational improvements for the Market Surveillance System, ensuring timely delivery and alignment with business objectives.- Eliciting and validating requirements, proposing enhancements in line with industry standards.- Facilitated refinement sessions, developing robust acceptance criteria and comprehensive test cases.- Evaluated CR solutions for reusability, aligning with product roadmap and industry best practices, and collaborated with product owners across projects to synchronize feature development.- Determined implementation strategies in the Product Governance Board, building functionalities in the product or solution layer based on potential reusability.- Ensured compliance with legal, regulatory, and security standards, managing project risks.- Conducted solution walkthroughs to ensure accurate capture of business needs and managed dynamic scope changes.- Conducted design reviews to ensure alignment with product architecture, roadmap, and industry best practices.- Promoted Agile and Scrum best practices, serving as an Agile coach.- Managed and prioritized sprint backlogs in Jira, achieving 95% on-time delivery.- Improved documentation standards and traceability, reducing requirement misunderstandings and rework by 25%.- Automated sprint and release management with Jira and Confluence, improving efficiency and reducing scope discrepancies.- Monitored project progress, tracked delivery against initial estimates, and highlighted cost/schedule overruns.- Strengthened stakeholder relationships, ensuring smooth project execution and effective communication.- Represented the project team to senior management, providing status updates and articulating key issues.- Provided feedback on customer test plans to ensure optimal test coverage and efficiency.- Assisted client teams in troubleshooting and resolving production incidents.- Drove programs to enhance team knowledge, skills, and quality, improving overall performance

London Area, United Kingdom

- Integral member of the Technical Product Management Team, driving strategic initiatives and managing high-impact projects.- Played a pivotal role in the cloud migration of the Market Surveillance System for the London Stock Exchange and Turquoise MTF, executing a lift-and-shift transition from on-premises to AWS cloud.- Developed and managed comprehensive project scope documents and roadmaps in collaboration with stakeholders, ensuring alignment with business goals and objectives.- Oversaw and prioritized release backlogs in Jira, managing project timelines and deliverables to meet operational and business requirements.- Represented the project team in the wider Capital Markets Technology change program, providing progress updates to senior and executive stakeholders.- Coordinated with cross-functional teams, including business units, market supervision, legal, technology, and vendors, to ensure cohesive project execution.- Reviewed and signed-off technical requirement specifications, enhancing process efficiency and reducing review times by 20%.- Supported the quality assurance team by reviewing test strategies and plans, ensuring products met quality standards and delivery goals.- Monitored and managed technical debt, leading to a 25% reduction in unresolved issues and enhancing system performance.- Identified and resolved user pain points related to usability and data integrity, collaborating with development teams to address issues, thus expediting technology adoption and removing barriers to decommission end-of-life systems.- Leveraged operational and business data to generate ROI insights, supporting decisions to phase out unused functionalities, reducing time and costs for cloud migration.- Facilitated user training sessions to drive rapid adoption of new technologies, improving user engagement and proficiency.- Provided robust 2nd line support, troubleshooting and resolving complex issues to maintain high service levels.

Colombo, Western Province, Sri Lanka

- Supported clients including London Metal Exchange (LME), Johannesburg Stock Exchange (JSE), Indian National Commodity and Derivatives Exchange (NCDEX), Indian Commodity Exchange (ICEX), and Casablanca Stock Exchange for the Millennium Surveillance™ product.- Managed requirements lifecycle, collaborating with Project Managers and Product Owners to capture, document, validate, analyze, transform, track, and test requirements, and communicated project status to stakeholders.- Conducted requirement elicitation for CRs, capturing business needs and aligning solutions. Facilitated functional refinement sessions.- Managed CRs, including data migration for client exit services. Developed new market monitoring alerts by designing alert logic, reviewing and signing off with clients, and configuring alerts in the system. Developed new reporting requirements, following a similar process to ensure accurate implementation.- Identified project risks and issues, proposed mitigation actions, and escalated high-priority items.- Authored business requirements, acceptance criteria, and supporting documents such as process, procedural, testing, and training materials. Analyzed product impacts and verified test coverage.- Produced technical documentation, including product and solution specifications.- Maintained backlog readiness for the next two sprints, adhering to documentation templates for epic and story-level requirements.- Ensured traceability of requirements, linking functional/non-functional requirements and test documents.- Conducted sprint reviews, demonstrating progress and alignment with business goals.- Collaborated with QA teams to ensure high-quality deliverables and provided client support for solution adoption.

Colombo, Sri Lanka

Project:- Delivered a mobile application for Dialog Axiata PLC to streamline customer onboarding, work order management, inventory management, device/accessory sales, service activations, and aftersales services.- Implemented an Uberization module, optimizing service agent routing and live tracking for enhanced operational efficiency.Agile Implementation and Scrum Master Responsibilities:- Pioneered Agile adoption at the company and client, serving as the Scrum Master for the inaugural project.- Established and standardized Agile practices, including sprint planning, daily scrums, retrospectives, and sprint reviews.- Enhanced backlog visibility, ensured end-of-sprint production releases, improved delivery predictability, and increased customer satisfaction.- Mitigated risks and prevented cost overruns, achieving near-zero budget deviations.- Process optimizations and measurable benefits recognized by senior management catalyzed Agile adoption across additional projects.Business Analysis and Requirements Management:- Collaborated with product owners to elicit and document comprehensive product requirements, including epics, user stories, and workflow diagrams.- Managed and prioritized product backlog, ensuring alignment with business objectives.- Developed roadmaps, conducted business process redesign, and performed gap analyses.- Orchestrated complex system integrations involving multiple engineering teams and four vendors (work order management, inventory, SAP, connection activations, CRM, billing systems).- Defined and validated API requirements using Postman, guaranteeing seamless system interactions.Testing and Quality Assurance:- Contributed to functional and system integration testing, ensuring product quality.- Successfully coordinated UAT, SIT, and Go Live activities, delivering projects on time and within budget.

Colombo, Sri Lanka

- Led business analysis and requirements engineering for a diverse product portfolio in the banking & financial services industry, including a mobile payments platform, and a 3D secure payment solution. - Converted stakeholder requirements into SRS, use cases, user stories, process diagrams, sequence diagrams, UI mockups, and UI/UX flows - Conducted research and gap analyses to drive product enhancements and develop new features. - Supported pre-sales by analyzing client needs and presenting solution proposals from the company’s product suite for EOIs, RFIs, RFPs, and RFQs - Ensured successful product implementation through comprehensive user training and support. - Drove PA-DSS certification efforts, ensuring compliance by addressing gap- Selected Major Products and Projects:o Mobile Wallet Platform• BML MobilePay - Bank of Maldives PLC• FriMi - Nations Trust Bank PLCo E-Lottery Platform• Development Lotteries Board - DLB SWEEP APPo 3D Secure Access Control Server Solution• Bank of Ceylon• Citizens Development Business Finance PLC

Sri Lanka

Products I Contributed To1. After Sales Accelerator (ASA): Automated and optimized global repair networks for Microsoft Corporation and Sony Mobile Communications Inc., integrating various stakeholders and processes to streamline repair and return operations.2. Customer Care Orchestration (CCO): Enhanced customer service through tailored self-service mobile apps for Haier Group, managing appliance repairs in China, and Telia Company AB, handling customer service in Sweden.Responsibilities- Provided expert technical and business support for mission-critical applications, ensuring prompt resolution of incidents and service requests from customers across various geographical locations while effectively managing stakeholder expectations.- Diagnosed and resolved complex production issues and incidents, adhering to Service Level Agreements (SLAs) and implementing preventive measures to enhance customer experience and system reliability.- Collaborated with R&D teams to identify, isolate, and address system bugs, which reduced recurring issues and support requests, alleviating the support team’s burden and improving efficiency.- Conducted rigorous testing and validation of software releases prior to production deployment, ensuring high-quality and reliable deliverables.- Managed backend master data, maintaining data integrity and accuracy to support efficient operations and optimal user experience.- Created and presented user manuals, training materials, and process documentation, including mind maps and flowcharts, and led training sessions that facilitated user adoption and proficiency, further reducing support tickets and boosting support team productivity.- Actively engaged in the Agile development lifecycle, contributing to continuous product enhancements and process improvements.Technologies Used- Technologies: SQL, Oracle Data Warehouse, Oracle RDBMS (11g/12g), XML, JBoss on Linux- Tools: Jira, Toad, Jaspersoft BI (5.1 / 6.1)

Bachelor Of Science Honours In Information Systems, Information Technology

Award for Best Final Year Project

Master Of Business Administration In Information Technology, Information Technology

Specialized in Business Analytics