Sutharsan Chandrakumar Email & Phone Number

• Process outgoing cheques, wires, and EFT payments with strict attention to loan identification and compliance in accordance with all accompanying customer correspondence• Review, validate and process vendor invoices for payments maintaining an 99% accuracy rate• Conduct banking investigations related to transaction processing and formatting to trackpayment flows and resolve any issues related to payments.• Involvement in month-end activities such as invoices… Show more • Process outgoing cheques, wires, and EFT payments with strict attention to loan identification and compliance in accordance with all accompanying customer correspondence• Review, validate and process vendor invoices for payments maintaining an 99% accuracy rate• Conduct banking investigations related to transaction processing and formatting to trackpayment flows and resolve any issues related to payments.• Involvement in month-end activities such as invoices accrual process, payables related accountreconciliations and reasonability analysis• Developed and created key departmental processes, policies, and procedures• Be involved in projects and initiatives to enhance, streamline, and automate the existingprocesses. Show less

• Review and process mortgage/equity line visa discharge requests with accuracy while complying with company policies.• Work with the fraud, collection and retention team to identity both high-risk profiles and loans.• Verify and generate new business product numbers for Mortgage Officers/ Underwriters as required • Correspond with Internal/External audit to ensure loans were discharged accurately based on rules and regulations.• Process all outstanding refund… Show more • Review and process mortgage/equity line visa discharge requests with accuracy while complying with company policies.• Work with the fraud, collection and retention team to identity both high-risk profiles and loans.• Verify and generate new business product numbers for Mortgage Officers/ Underwriters as required • Correspond with Internal/External audit to ensure loans were discharged accurately based on rules and regulations.• Process all outstanding refund amounts to clients through SAP/Open Text• Preparation and deployment of applicable correspondences to clients/solicitors (closed, NSF, shortfall and expiry letters)• Train and mentor incoming New Discharge Specialists. Show less

Toronto, Canada Area

• Manage the entire facility and supervise all operational functions including food processing, ticket sales and the box office. • Monitor employees and conduct internal audits to minimize fraudulent activity.• Directly respond to all customer inquiries/concerns and facilitate solutions in order to retain client loyalty; providing outstanding acts of customer service to enhance the moviegoer’s experience for all parties involved.• Balance all cash slips and arrange daily… Show more • Manage the entire facility and supervise all operational functions including food processing, ticket sales and the box office. • Monitor employees and conduct internal audits to minimize fraudulent activity.• Directly respond to all customer inquiries/concerns and facilitate solutions in order to retain client loyalty; providing outstanding acts of customer service to enhance the moviegoer’s experience for all parties involved.• Balance all cash slips and arrange daily deposits at the end of each shift; resolve any discrepancies in regards to cash shortages and order sufficient amounts of cash/coin to ensure staff may process transactions with ease.• Cross-train staff at multiple locations and supervise upwards of 35+ rotational employees per shift; engage in presentations to senior management on a semi-annual basis in regards to progress and sales records.• Advise other management officials and employees on safe cash-handling processes or transaction discrepancies; train co-workers on how to examine fraudulent bills and preventative actions to take when faced with a similar situation.• Facilitated a “no fraud” internal and external auditing process as a result of sound record keeping; monitored information stemming from the corporate office to minimize risks of internal fraud within the company. Show less

Toronto, Canada Area

• Trained all new junior employees on teller responsibilities and advised on best practices in regards to safe cash handling, sourcing counterfeit bills, coupons or faulty credit; monitored and managed cash flow on site.• Ordered sufficient amounts of cash and coin to ensure employees had access to adequate cash for the next business day; restocked and secured the safe during the closing shifts.• Communicated with other managers and senior management to resolve any maintenance or… Show more • Trained all new junior employees on teller responsibilities and advised on best practices in regards to safe cash handling, sourcing counterfeit bills, coupons or faulty credit; monitored and managed cash flow on site.• Ordered sufficient amounts of cash and coin to ensure employees had access to adequate cash for the next business day; restocked and secured the safe during the closing shifts.• Communicated with other managers and senior management to resolve any maintenance or procedural concerns.• Conducted internal audits towards employees to ensure that all cash funds were accurate and accounted for; educated new and existing employees on systems, processes and overall store policies Show less

Toronto, Canada Area

• Assist 50-70+ clients per day at the consumer and business levels with individual banking needs and work hard to actively maintain professional working relationships to build client retention within the branch.• Initiate account freezes in the occurrence of fraudulent activity and file a notice for an investigation by verifying client I.D and cross-referencing all transactions stemming from the compromised account. • Achieved recognition as Credit Card Champion of 2014 in… Show more • Assist 50-70+ clients per day at the consumer and business levels with individual banking needs and work hard to actively maintain professional working relationships to build client retention within the branch.• Initiate account freezes in the occurrence of fraudulent activity and file a notice for an investigation by verifying client I.D and cross-referencing all transactions stemming from the compromised account. • Achieved recognition as Credit Card Champion of 2014 in response to the annual credit card campaign for client American Express which resulted in exceeding quotas by 40%; worked on three different strategies as a team including Customer Assistance, Referrals and How to Get Ahead in order to grow sales for the branch.• Implement strategic plans in order to minimize risk within the branch; move large quantities of cash off peak hours and contact senior management if faced with requests for abnormal funds.• Process the final deposits of all 6 teller booths on a nightly basis and balance all funds before shipping the funds to external vendors and closing the reports at the end of the shift. Show less