Sutharman V Email & Phone Number

Singapore

Role and Responsibilities: Provide continuous pre-sales and post-sales support, including presentations, solution designs, assist in sales functions like RFI, RFP and Tender filling up Leading, mentoring & monitoring the team of technical support team to ensure higher productivity & efficiency in process operations and meeting individual & group targets.  Carry out various types of Validation and Acceptance Testing for various products like Transaction Gateway and Access Guard, and ensure full compliance with the customer requirement/expectation. Provide a seamless technical support by interacting with their engineers and various types of 3rd party vendors. Supervise and guide the team of FS engineers who would be working on various customer projects including Trax.Major Projects Involved:Citibank Indonesia: Implementing & Supporting Transaction Gateway - STGSpire ME, CBQ QA & QNB QA: Implementing & Supporting Transaction Gateway – STG & AG1000 Paysys MY & Mobily SA: Implementing & Supporting Transaction Gateway - AG1000 Skyband SA: Implementing & Supporting TG & AG1000BCA ID & CITI PH: Transaction Gateway Proof of Concept (POC) & Follow up• Worked with the partner in proposing and designing the required network for the end customer• Carrying out various pre-sales presentations to the various groups of the customers and partners• Installation, Configuration, Provisioning and Testing for NewNet Secured Transaction Gateway 3.0, Access Guard 1000 systems, with the integration to the IBM Mainframe & Tandem HOST systems• Implemented the necessary management system and also the CDR capturing system for the customer• Continuously providing required 24x7 technical support for the customer & Partner

Bangalore, India

Role and Responsibilities:- Design, Setup and Manage the Network Operating Centre (NOC) - that covers country wide sites -for the critical customer BSNL, as per their requirement and specifications.- Supervise & guide the team of NOC support engineers (working in 24x7 shifts) to monitor & troubleshoot the country wide customer network that includes multi-vendor products.- Supervise and guide the team of Field Support engineers who would be working on various customer projects including Narrowband RAS, Broadband, UMS, CDMA and VOIP.- Provide a seamless technical support to the customers by interacting with various 3rd party vendors like Redback/Ericsson, SUN/Oracle, Alcatel Lucent, ZTE, Huawei & 3Com - Carry out various types of Validation and Acceptance Testing for multi-vendor products and ensure full compliance with the customer requirement/expectation.Major Projects Involved:BSNL Multiplay Broadband Network & NOC:- Worked with/in the team that handled the Implementation and Validation/Acceptance Testing of Redback BNGs, L2/L3 LAN Switches, Sun Servers and various applications like Motive, Metasolv, SSSC, AAA and EMS.- Implemented and managed the Network Operational Centre for handling the daily operational and maintenance activities that covers the countrywide sites – for both BSNL Multiplay & existing Narrowband. - Implemented a seamless Technical Escalation Support for the customer by interacting with various types of 3rd party vendors like Redback/Ericsson, SUN/Oracle, ZTE, IBM, Alcatel Lucent & Elitecore.

* Manage and guide the team of field support engineers who would be working on various customer projects like RAS, VOIP & UMS.* Design, Setup and Manage the Network Operating Centre (NOC) - that covers country wide sites -for the customer as per their requirement and specifications.* Interact with customers, understand the requirements, help in designing solutions to meet customer needs and implement those solutions as per their requirement specifications.* Act as the interface between the Customer, the Business Unit and the R&D for new feature requests and subsequent implementations.* As the active Level 3 support engineer, reproduce technical issues in the Lab, fix those configuration related issues, escalate bug related technical issues to R&D, receive & test the released codes in the lab and ensure it passes the customer expectation before making it available to them.* Train customers, engineers and technical support personnel in various technologies and products offered by UTStarcom & 3Com – including VOIP, 2G, 3G, RAS, SS7, UMS and TCP/IP.

* Act as the assistant project manager in handling various TELCO projects including VNPT Vietnam (PAS), PT SolusiAkses Indonesia (TD-CDMA 3G), M1 (TD-CDMA) and Optus (TD-CDMA).* Act as the interface between the Customer, the Business Unit and the R&D for new feature requests and subsequent implementations.* Acting as the Level 3 support engineer, reproduce technical issues seen at the customer network in the Lab; fix those configuration related issues & escalate bug related technical issues to R&D.* Train customers, engineers and technical support personnel in various technologies and products offered by 3Com & UTStarcom – including FOIP, VOIP, 2G, 3G, RAS, SS7 and UMS.* Train customers on various products like LAN, LE & WAN Switches, Netbuilder routers and Total Control RAS servers.* Actively participate in the team that design and implement customer’s network for various technologies and products – including RAS, 2G, 3G, SS7, VOIP and FOIP.

* As certified MCT & MCSE + Internet, train customers and technical support personnel on various networking products like Microsoft Windows NT, SQL Server, Proxy Server, SNA Server, Exchange Server, System Management Server, IIS and TCP/IP implementation.* Consult, design and implement customers’ network running on System Management Server, SQL Server, Window NT Server and TCP/IP* Train customers on programming products like Microsoft Visual C++ and Microsoft Visual Basic.* Manage the corporate network running on Windows NT & Novell NOS and applications like Lotus Notes, Microsoft Exchange and IIS.

Since joining Informatics Computer School in 1992 as Computer Lecturer, I was involved in many activities including lecturing customers, maintaining hardware & software, developing course materials, network administration, developing of my peers and supervising a group of lecturers. Customer training included:- Various OS platforms like DOS, Windows, Windows 95/98, Windows NT, Novell, & SCO UNIX.- Various programming languages like C, Pascal, Qbasic, Borland C++, MS C++ & Java.- Advanced applications like AutoCAD, Accpac, MS SQL server, CA Project & MS Project.