Sutherland Lance Email & Phone Number

Dayton, Oh, Us

Troy, Michigan, United States

• Handle a variety of incoming and outgoing calls using (both through Shore-Tel and from the answering service) regardingnew and/or existing members/caregivers needs• Multitasking using multiple computer applications/programs• Creation of new member accounts• Review/Update all demographic and personal health information in the member’s account, including but not limited to thefollowing: address – both mailing and shipping if different, phone number(s), e-mail address(es), physician information,caregiver(s), etc.• Access and enter data in existing patient accounts following HIPAA guidelines.• Insurance verification following established verification processes.• Speaks with members, caregivers, doctors and other outside providers to regarding member account and product needs.• Document all interactions in patient medical records for proper record keeping (account notes).• Documentation creation and follow up to ensure necessary documentation on file to ship supplies per Insuranceguidelines (Advanced beneficiary Notification, Certificate of Medical necessity, Prescriptions, Letter of Medical Necessity,etc).• Build proficiency and strong knowledge base on all product lines serviced.• Submit reports and productivity tracking to leaders as requested.