Suthir G Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Led the launch of over 147 new products, significantly expanding the product portfolio and contributing to a $41M increase in Gross Merchandise Value (GMV).Drove cost optimization initiatives, reducing business costs from 4.6% to 2.3% of GMV through efficient spare planning, procurement, and distribution programs.Enhanced supply chain efficiency by establishing regional spare warehouses within Flipkart's Fulfillment Centers, reducing delivery time from 7 days to 3 days.Managed eight product categories, including Air Conditioners ($22M GMV), Refrigerators ($4.1M GMV), and Water Purifiers ($3.6M GMV), achieving exceptional growth and market penetration.Streamlined processes for recovering defective items and settling payments with international suppliers, improving operational efficiency associated with a yearly GMV turnover of $1M.Collaborated with the product team to create a new API for CRM and call centers, enabling around 54 new products to utilize this model across Flipkart's businesses.

Bengaluru Area, India

Executed and delivered over 1050 DTH Network projects for corporate and residential sectors, ensuring timely project completion and boosting client satisfaction.Expanded corporate account port-building capacity from 7,500 to 20,000 within a quarter, increasing service reach and client base.Improved project completion rates, reducing lead time from 19 days to 7 days and optimizing new account implementation SLA from 83% to 97%.Initiated and successfully executed the "Corporate Win Back Program," acquiring over 50 B2B accounts from competitors and retaining existing clients.Doubled residential port creation capacity from 7,500 to 15,000 within a quarter, enhancing service capabilities and client acquisition.Achieved a perfect 100% SLA for new site implementation, improving from a previous 97%, and boosted Service Request SLA from 83% to 98%.

Bengaluru Area, India

Service Operations including Business Strategy,People management and development, Operations, Commercial and Finance,Customer Relationship Management, Material Management,Purchase, Logistics and Supply Chain Management, and Sales strategyRevamped regional operations by adding new partners, resulting in a 20% revenue increase.Handled circle escalation issues, reducing CSAT from 5.3% to 0.4%, and improving overall customer satisfaction.Enhanced Service Request SLA from 87% to 98%, ensuring superior service delivery and client retention.

Bangalore

Elevated business performance from the 23rd to the 1st position within two months, sustaining top-ranking status.Augmented work completion turnaround time from 65% to 94%, strengthening operational efficiency.Designed and implemented comprehensive supply chain facility improvements, achieving a 150% increase in process efficiency.Completed over 300 Projects within the timelines and budget.Developed and executed training, orientation, and recognition programs for employees, fostering a positive and productive work environment.

Chennai

Product development and working on new deals for automotive industry that focuses on multi- national projects.

Master Of Business Administration (Mba), Finance, Marketing & Operations, A

Activities and Societies: Debate Team, Game Club, Cultural ClubGraduated with Honors in Finance & Marketing. Minored in Operations & SCM..

Bachelor Of Engineering (B.E.), Mechanical Engineering, A

Activities and Societies: Debate Team, Champions TrophyStudent Alumni representative for Class of 2004-2008. Graduated with Honors.