Megan Graham Email & Phone Number

Grand Rapids, Michigan, US

Muskegon, MI, US

• Manage all IT needs at assigned schools including: ○ Chromebook, Windows Device, and iPad management and repair ○ Printer management ○ User management in Google Admin and Active Directory ○ Projector management ○ Aver.
• Training staff on any technology needs and questions they have
• Documentation of solutions and processes

Grand Rapids, MI, US

Grand Rapids, MI, US

• Primary responsibilities were supporting hosted FreePBX and 3cx phone systems and managing a team through daily tickets, projects, andtesting/development.
• The work was third party so there was lot's of interaction with clients through phone calls and ticket responses.
• Minor Linux commands were used.
• Helped manage Cloud hosted phone systems in Amazon AWS.
• Understanding and managing multiple different carrier portals for porting and managing redundancy during outages as well as anyadd/changes
• Manage customer e911 services through add/moves

North Branch, Michigan, US

• Primary contact for all support issues for hosted ShoreTel/Mitel VoIP phone systems.
• Demonstrate phone systems for the sales team.
• Design new phone systems for new clients, including creating call flow documents, scripts, user settings, and organizing go-live and portdates with customers.
• Program new phone systems or changes to current systems.
• Train users on all functions of phone systems, including headphones, software/softphones, queues, call flow, headsets, and voicemails.
• Create training and other documents for the phone system and sales team as needed.

Pontiac, MI, US

• Answer calls and emails for all lT support requests
• Organize and manage all tickets through the ticketing system.
• Complete entire IT new hire and termination processes for the company.
• Complete smart device and tablet replacements as necessary

Ann Arbor, MI, US

Fremont, Michigan, US

• Help Desk Support
• Organizing office and storage space
• Move user's equipment as a construction project is underway.
• Research projects
• Complete ticket requests

Big Rapids, MI, US

• Organized office space
• Graded papers
• Research
• Proctored CompTIA exams, such as the A+ and Security+

Lansing, Michigan, US

• Patrolled campground with a Park Officer and notified patrons when they were not in compliance with park rules
• Admitted campers into the campground in accordance with park policies.
• Handled reservation check-ins, visitors, campsites, Recreation Passports, and product sales using a software application.
• Assisted supervisors in training new STW4s in technology and policies.
• Assisted customers with questions, problems, and information about the Recreation Area and campground.
• Managed an individual cash drawer and reported revenue to a supervisor.

Umpired U14, U12, and U10 baseball/softball.

Business Administration W/Minors In Computer Information Systems And Computer Information Technology, Information Technology

Education record