Sandy Sutton Email and Phone Number

6 years as Case Manager with United HealthCare Community Plan with the ALTCS plan, assigned a caseload of roughly 50 seniors living in Assisted Living homes and facilities quarterly monitoring their medical and psychosocial condition and ensuring they are receiving the benefits they need. Providing advocacy and placement support as they move through the medical system and helping them maintain the least restrictive and safe lifestyle they are capable of maintaining. BSW who worked in social services at the Medicare 5 star rated skilled nursing facility at Glencroft Retirement Community in Glendale AZ. Patient advocate who worked to help residents experience the best life possible given their medical needs. Part of an interdisciplinary team that constantly monitors the medical, social and mental health needs of long-term care residents, coordinating with families to understand and meet the needs of their loved ones. Concentration on residents in long-term care that are experiencing medical disabilities or dementia. Co-managed church-based community food bank for 7 years which included recruitment, training and management of volunteer staff, solicitation and coordination of donations and management of records. Served on and chaired church Benevolence Committee reviewing requests from church members for financial assistance including referrals to various state and community agencies for additional assistance as needed.Total of 35 years in the Financial Services industry primarily in Customer Service and Operations. Project Analyst for the last 13 of those years representing the needs of Merchant Services Operations on larger marketing, compliance and technology projects which involved assessing impacts to the organization, working with programmers to develop technology requirements, creating and performing user acceptance testing, writing training materials and providing training to impacted staff.