Suvarna K V Email & Phone Number

Waterloo, Ontario, Canada

• Collaborated with team members to complete orders. • Prepared and cooked food orders for customers by noting customizations and portion sizes. • Maintained clean, sanitized, and well-organized food preparation zones. • Wiped counters and sanitized equipment to maintain clean food prep and dining areas. • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Kochi, Kerala, India

• Prepared Request For Quotation (RFQ) and Delivery Order (DO), ensuring seamless procurement processes.• Processed invoices into company financials, maintaining meticulous records for accurate accounting.• Managed inventory records, ensuring precision and availability of stock.• Coordinated with store departments to fulfill their requirements promptly and efficiently.• Tracked pending orders and daily inwards, facilitating smooth operations.• Communicated daily material details to store departments for enhanced coordination.• Generated daily sales reports for each customer, enabling informed decision-making.• Conducted data collection of vendors list, ensuring a comprehensive supplier database.• Updated monthly stock records, ensuring up-to-date inventory management.• Maintained an updated list of customers along with their applicable discounts for streamlined transactions.• Managed LRIT Test procedures in vessels, providing CTR Certificates, and liaised with Polestar and Captains to ensure completion of LRIT Test.

Kochi, Kerala, India

• Managed and tracked all IT support requests (L1, L2, L3, etc) through an advanced Ticketing System, ensuring timely resolution and client satisfaction.• Proficiently managed and configured Firewall systems including Cisco ASA-5506x and 1010 as FTD, enhancing network security and integrity.• Communicated with vessels via phone and email to troubleshoot and resolve IT-related issues, ensuring uninterrupted operations.• Provided comprehensive technical support to clients through various communication channels, including phone, email, and chat, guiding them through troubleshooting steps to resolve technical issues effectively.• Conducted follow-ups with clients to verify functionality of IT systems such as VSAT and FBB after troubleshooting, ensuring optimal performance and satisfaction.• Developed and maintained comprehensive technical documentation, resulting in a significant increase in team productivity by 20%.• Investigated and resolved over 100 technical issues for customers, fostering high levels of client satisfaction and retention.• Collaborated with cross-functional teams to design and implement new processes, resulting in a notable 30% reduction in support tickets.• Conducted training sessions for new hires, resulting in a remarkable 50% decrease in onboarding time and increased team efficiency.

Smartcity, Kochi

• Managed and tracked all IT support requests through the Ticketing System, ensuring timely resolution and client satisfaction.• Coordinated with vendors and service providers to troubleshoot and resolve vessel satellite internet-related issues, maintaining uninterrupted connectivity.• Diagnosed and solved computer, network, and software problems reported by clients, employing analytical skills and technical expertise.• Managed ESET Endpoint Antivirus Remote Administrator, ensuring comprehensive protection against security threats.• Oversaw configuration and support of email clients, ensuring seamless communication for clients.• Installed and configured email servers, optimizing performance and reliability.• Communicated with vessels via phone and email to address technical issues promptly and effectively.• Managed LRIT Test in vessels, providing CTR Certificate, and coordinated with Polestar and Captains to complete LRIT Test efficiently.

Kochi

• Proficient in Ubuntu Linux platform, adept at system administration tasks and troubleshooting.• Proficient in WHMCS Billing software, adept at managing server renewals, handling sales, marketing, and billing client calls efficiently.• Skilled in QuickBooks operations, ensuring smooth financial management and accounting processes.• Capable of basic cPanel management to support website hosting and administration.• Experienced in social media handling, leveraging platforms effectively for business outreach and engagement.• Competent in bookkeeping and petty cash handling, maintaining accurate financial records.• Proficient in CC Avenue and PayPal payment gateway management, ensuring secure and seamless transactions.• Knowledgeable in monthly GST payment procedures, ensuring compliance with taxation regulations.• Experienced in Tally ERP 9 data entry, facilitating efficient data management and reporting.

Ontario Graduate Certificate, Cloud Data Management

Bachelor'S Degree, Information Technology