Suverna Agarwal Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Bangalore Urban, Karnataka, India

- Led research initiatives across diverse B2C industries, including e-commerce, micro-mobility, banking, investment, and insurance sectors.- Employed primary research methods, such as in-depth interviews, focused group discussions, usability testing, and heat map analysis, on over 20 occasions to gather valuable insights on user needs, preferences, and pain points.- Conducted secondary research, including competitor analysis, UX audits, and heuristic analysis, to evaluate the visual appeal, functionality, and market trends of websites and applications.- Provided mentorship and guidance to research interns, contributing in team learning and efficiency.

Delhi, India

• Created personas through user research and conducted usability testing to gather feedback. • Improved customer and vendor communication system by generating content for messages and mails. • Consistently brainstormed and collaborated with the internal team for new and creative ideas. • Researched and proposed new solutions to make website more user-friendly.• Increased the task success rate by 32% by showing prices inclusive of GST in product description.• Played an integral role in customer service and overall sales numbers.

Delhi, India

• Delivered content for blogs, articles, and the website to improve presence and brand awareness.• Proofread and edited existing content for errors and inconsistencies to improve readability.• Generated engaging social media content. • Created content for destination itineraries for various tour packages.• Assessed competing websites in regards to content, look, and feel.

Lucknow, Uttar Pradesh, India

• Worked with children diagnosed with Autism and ADHD.• Assisted Mr. Ron Willems with ReAttach therapy for children and families in need.• Monitored and recorded progress after every therapy session.• Provided psychoeducation to family members.

New Delhi, Delhi, India

• Worked in a variety of settings, like a psychiatric hospital, drug addiction treatment centre and a special school.• Collected case histories covering personal, work and social details for permanent records.• Administered, scored and interpreted psychometric tests.• Delivered counseling services under close supervision of clinical psychologist and psychologist.• Counseled individuals and groups regarding problems such as anger, stress, substance abuse, and family situations to modify behavior to improve personal adjustment.• Updated records and prepared reports to outline program actions, results and recommended improvements.

Lucknow, Uttar Pradesh, India

• Worked with people suffering from psychiatric illness.• Interviewed, observed and surveyed patients and guardians to gain necessary information for psychological diagnosis. • Conducted patient observations by monitoring behavior and documented physical health, mental state and family history.• Shadowed experienced clinicians to gain in-depth knowledge of treatment, diagnosis and assessment techniques.• Planned various recreational activities for in-patients.

Master Of Arts, Psychology

Activities and Societies: • Dissertation- A comparative study on stress and mental health among Polycystic Ovary Syndrome (PCOS) and Non –.

Bachelor Of Arts, Psychology , Sociology, English Literature

Activities and Societies: • Psychology Internship - Nur Manzil Psychiatric Centre, Lucknow. Worked with people suffering from psychiatric.

Schooling, Sciences

Activities and Societies: • Headed the sports team and won awards for various athletic events. • Created social service club. • Raised.