Suverna Agarwal Email & Phone Number

Bengaluru, Karnataka, India

Bangalore Urban, Karnataka, India

- Led research initiatives across diverse B2C industries, including e-commerce, micro-mobility, banking, investment, and insurance sectors.- Employed primary research methods, such as in-depth interviews, focused group discussions, usability testing, and heat map analysis, on over 20 occasions to gather valuable insights on user needs, preferences, and.

Delhi, India

• Created personas through user research and conducted usability testing to gather feedback.
• Improved customer and vendor communication system by generating content for messages and mails.
• Consistently brainstormed and collaborated with the internal team for new and creative ideas.
• Researched and proposed new solutions to make website more user-friendly.
• Increased the task success rate by 32% by showing prices inclusive of GST in product description.
• Played an integral role in customer service and overall sales numbers.

Delhi, India

• Delivered content for blogs, articles, and the website to improve presence and brand awareness.
• Proofread and edited existing content for errors and inconsistencies to improve readability.
• Generated engaging social media content.
• Created content for destination itineraries for various tour packages.
• Assessed competing websites in regards to content, look, and feel.

Lucknow, Uttar Pradesh, India

• Worked with children diagnosed with Autism and ADHD.
• Assisted Mr. Ron Willems with ReAttach therapy for children and families in need.
• Monitored and recorded progress after every therapy session.
• Provided psychoeducation to family members.

New Delhi, Delhi, India

• Worked in a variety of settings, like a psychiatric hospital, drug addiction treatment centre and a special school.
• Collected case histories covering personal, work and social details for permanent records.
• Administered, scored and interpreted psychometric tests.
• Delivered counseling services under close supervision of clinical psychologist and psychologist.
• Counseled individuals and groups regarding problems such as anger, stress, substance abuse, and family situations to modify behavior to improve personal adjustment.
• Updated records and prepared reports to outline program actions, results and recommended improvements.

Lucknow, Uttar Pradesh, India

• Worked with people suffering from psychiatric illness.
• Interviewed, observed and surveyed patients and guardians to gain necessary information for psychological diagnosis.
• Conducted patient observations by monitoring behavior and documented physical health, mental state and family history.
• Shadowed experienced clinicians to gain in-depth knowledge of treatment, diagnosis and assessment techniques.
• Planned various recreational activities for in-patients.

Master Of Arts, Psychology

Activities and Societies: • Dissertation- A comparative study on stress and mental health among Polycystic Ovary Syndrome (PCOS) and Non –.

Bachelor Of Arts, Psychology , Sociology, English Literature

Activities and Societies: • Psychology Internship - Nur Manzil Psychiatric Centre, Lucknow. Worked with people suffering from psychiatric.

Schooling, Sciences

Activities and Societies: • Headed the sports team and won awards for various athletic events. • Created social service club. • Raised.