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@hiq.fi
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Suvi Helin is listed as Customer Experience, Change Management, eCommerce & Digital transformation, Business Growth at HiQ Finland, a with 137 employees, based in Espoo, Uusimaa, Finland. AeroLeads shows a work email signal at hiq.fi and a matched LinkedIn profile for Suvi Helin.
Suvi Helin previously worked as eCommerce, Digital Development Executive at Hiq Finland and Digital Ecosystem Manager at Paulig Group. Suvi Helin holds Diploma In Service Design from Aalto University.
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Strong passion for customer centricity. I get inspired by customer insights and designing new customer experiences by delivering delightfull digital services for people - with people. Innovative marketing expert with holistic business perspective. Customer knowledge, collaboration and agile working methods - keys for the success in the future. Future business success requires broad business experience and deep consumer understanding supported by the personalized customer touchpoints. I’m a positive and innovative thinker aiming to systematically develop the way I work. I believe in target setting and love to create value to people with people.Service Design MindsetMy career is all about knowing the customers, creating valuable customer journey, designing services by using design process and delivering the lovable digital services to end users. Holistic Digital ViewDigitalization has transformed our lives. I have a holistic view from the customers’ purchase process and getting excited when developing new digital customer experiences based on data, analytical thinking and insights. Designing and developing digital services, aiming to build growth for the business, is vital.Client Service Experience and team leader & memberI have worked as Loyalty, eCom and Web CX project lead and Account Director in complex international companies during >15 years. Working daily together with internal business units and external partners, management board and key decision makers.
Listed skills include International Marketing, Marketing Strategy, Marketing, Media Strategy, and 12 others.
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A career timeline built from the work history available for this profile.
Driving business growth through eCommerce and value adding customer relationship. Service design methods, project leading, agile way of working, data and business KPIs - all leading to better customer journeys, business growth and modern multichannel experiences.
Modernising digital ecosystem, defining and developing value adding services for BtoB and BtoC customers. Setting up new governance models, kicking off agile way of working and change management in projects to secure future business growth.
Helsinki Area, Finland
Improving customer engagement & retention of loyal customers. Building relevancy and constant dialog by understanding customer pain points and needs. Designing lovable mobile and digital services to create added value for customers, everyday. Working methods: agile and collaboration, working together accross the business units internally and co-creation with external partners.
Vantaa
Designing, co-creating and developing lovable applications and tools to improve people and customer experience. Leading mobile and digital projects and programs and co-developing common digital platform for better situational awareness and more efficient processes.
Toteutimme projektina tutkimuksen, jonka tavoitteena oli selvittää uuden ajan HR-ammattilaisen rooli yrityksen keskeisenä tuloksentekijänä. Tutkimuksen keskiössä on HR:n rooli asiakasymmärryksen keräämisessä ja sen hyödyntämisessä. Haluamme selvittää miten asiakasymmärrys ohjaa HR:n toimintaa, yrityksen strategista päätöksentekoa ja mikä yhteys asiakasymmärryksellä on henkilöstön hyvinvointiin. Tutkimuksen rakenne:1. Asiakasosaaminen ja sen hyödyntäminen HR:ssä.2. Asiakaskokemuksen mittaaminen ja raportointi johtoryhmälle.3. Asiakasymmärrys ja sen merkitys HR:n työssä ja ajankäytössä. 4. Asiakasymmärryksen ja henkilöstön työhyvinvoinnin yhteys.Projektin omistajat:Suvi Helin, International marketing & Team leadershipHR@work projektin omistajasuvi.helin@redesignWORK.fiNunnu Kotilainen, Tilasuunnittelu & TyöympäristömuotoiluHR@work projektin omistajanunnu.kotilainen@redesignWORK.fi http://www.redesignwork.fi/
Client service, yearly strategies, market & consumer insights, team management, budget responsibility. International BtoB communication launch, project and team management, digitalizing the BtoB global business.
Member of a Global brand team, Nordic key account director, Regional strategies, Researches/Insights/Consumer understanding, 360 marketing projects, Nordic and Baltic Team leadership, Media execution and optimization, Budget management, Business cases, Digital strategies and deployment guidelines, Nordic social media concepts, Operational guidelines, Co-creation with partners, Cross department working methods, Workshops, Regional kick-offs and trainings.Managing brand and tactical marketing & media campaigns to improve defined qualitative business targets.
Client service, Global media and event projects, digital annual media visibility planning, optimizing, presenting and training.
Media planning, execution and optimization (TV, radio, print, digital, OOH)
Logistics And Construction
Construction & logistics department. Thesis: BtoB Event marketing during Nagano Olympics.
Other employees you can reach at hiq.fi. View company contacts for 137 employees →
Tuomas Heinonen
Colleague at Hiq FinlandTurku, Southwest Finland, Finland
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Michael Asplund
Colleague at Hiq FinlandEspoo, Uusimaa, Finland
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Ville Eronen
Colleague at Hiq FinlandJoensuu, North Karelia, Finland
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Arto Jyrälä
Colleague at Hiq FinlandHelsinki, Uusimaa, Finland
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Minko Lampi
Colleague at Hiq FinlandJoensuu, North Karelia, Finland
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Miro Lehtevä
Colleague at Hiq FinlandFinland
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Nico Nilsson
Colleague at Hiq FinlandHelsinki, Uusimaa, Finland
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Jani Tanninen
Colleague at Hiq FinlandFinland
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Sami Levijoki
Colleague at Hiq FinlandEspoo, Uusimaa, Finland
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Teemu Turunen
Colleague at Hiq FinlandTampere, Pirkanmaa, Finland
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Project work: OMG/Business improvement plan
Knowledge and skills to design customer oriented service innovations with an entrepreneurial environment. Project included the role.
Thesis: Tapahtumamarkkinointi sponsoroinnin yhteydessä / BtoB Event marketing during Nagano Olympics
Quick answers generated from the profile data available on this page.
Suvi Helin works for HiQ Finland.
Suvi Helin is listed as Customer Experience, Change Management, eCommerce & Digital transformation, Business Growth at HiQ Finland.
AeroLeads has found 1 work email signal at @hiq.fi for Suvi Helin at HiQ Finland.
Suvi Helin is based in Espoo, Uusimaa, Finland while working with HiQ Finland.
Suvi Helin has worked for Hiq Finland, Paulig Group, Finnair, Redesignwork, and Omd Finland Oy.
Suvi Helin's colleagues at HiQ Finland include Tuomas Heinonen, Michael Asplund, Ville Eronen, Arto Jyrälä, and Minko Lampi.
You can use AeroLeads to view verified contact signals for Suvi Helin at HiQ Finland, including work email, phone, and LinkedIn data when available.
Suvi Helin holds Diploma In Service Design from Aalto University.
Suvi Helin is listed with skills including International Marketing, Marketing Strategy, Marketing, Media Strategy, International Media, Digital Marketing, Social Media Marketing, and Media Planning.
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