Suvir Rastogi Email & Phone Number

Mumbai Area, India

Avenue Super Marts Pvt Ltd. Avenue Super Marts Pvt Ltd (ASPL) owns and operates hypermarkets and supermarkets by the store name D-Mart. D-Mart seeks to provide a one-stop shopping experience for the entire family, meeting all their daily household needs. A wide selection of home utility products. Avenue Super mart believes in deriving excellence in.

Delhi And Chandigarh Area, India

• I am responsible for Service Delivery to the Dell Customers on Technical Support functions, voice and non-voice at Mohali (Chandigarh) and Gurgaon centers.
• Ensure deliverables of Floor Metrics with the help of MIS and guide the teams to achieve the targets/goals, like Customer Experience, Resolution, AHT etc.
• Ensuring that the Entity P&L are met on a regular basis.
• Facilitation of weekly process reviews, monitoring and reporting team performance, building and reviewing standard operating procedures. Provide adequate coaching, develop action plans, which maximize performance, and.
• Identify process improvement ideas, identify gaps and suggest solutions.

• As an Operations Manager, I migrated one of the Transaction Processing businesses of American Express card services from Ft. Lauderdale, Florida (USA) to AEGSC- (India).My responsibilities included:
• Process understanding, mapping and building project plan.
• Revalidating FTE requirements on site, determining technology and telecom requirements and solutions, selection of measurement criterion and targets.
• Drawing up a “Pilot Execution Framework”- a document that includes a detailed project plan and a FMEA (Failure mode effect analysis).
• Facilitation of weekly process reviews, monitoring and reporting pilot team performance, building and reviewing standard operating procedures.
• Understanding of chargeout methodology.

• Finance Experience:Financial Control – Card Operations. did the first migration of all the Financial Control processes from JPAA, EMEA, processes. My responsibilities were:
• Financial Systems Integrity & Control - To ensure the financial integrity of various interfacing systems.
• MIS reporting – MIS reports providing critical trends on the Business trends, Revenue numbers
• Accounting & Reconciliation – Monitoring the reconciliation closely and clearing any open items.
• Month-end revenue accounting & business reporting - Achieving the month-end close fand ensure accuracy through in-built controls & analytical reviews.
• Project Management – Provide inputs to the project team on the post implementation reviews.

Bachelor Of Commerce (B.Com.), Commerce

B Com (Hons)

Bachelor Of Commerce (B.Com.), Commerce

Activities and Societies: SportsCommerce