Avenue Super Marts Pvt Ltd. Avenue Super Marts Pvt Ltd (ASPL) owns and operates hypermarkets and supermarkets by the store name D-Mart. D-Mart seeks to provide a one-stop shopping experience for the entire family, meeting all their daily household needs. A wide selection of home utility products. Avenue Super mart believes in deriving excellence in customer service through systemic training and rigor at work. Simplicity, humility and integrity is the core belief of the organization.General Manager for Western Circle In Mumbai handing D'Mart Supermarkets and Hypermarket Accountability is towards people development, business topline and bottom lines, category management and store management metrics.

I am responsible for Service Delivery to the Dell Customers on Technical Support functions, voice and non-voice at Mohali (Chandigarh) and Gurgaon centers.•Ensure deliverables of Floor Metrics with the help of MIS and guide the teams to achieve the targets/goals, like Customer Experience, Resolution, AHT etc.•Ensuring that the Entity P&L are met on a regular basis.•Facilitation of weekly process reviews, monitoring and reporting team performance, building and reviewing standard operating procedures. Provide adequate coaching, develop action plans, which maximize performance, and provide effective feedback. •Identify process improvement ideas, identify gaps and suggest solutions.

As an Operations Manager, I migrated one of the Transaction Processing businesses of American Express card services from Ft. Lauderdale, Florida (USA) to AEGSC- (India).My responsibilities included:•Process understanding, mapping and building project plan.•Revalidating FTE requirements on site, determining technology and telecom requirements and solutions, selection of measurement criterion and targets.•Drawing up a “Pilot Execution Framework”- a document that includes a detailed project plan and a FMEA (Failure mode effect analysis).•Facilitation of weekly process reviews, monitoring and reporting pilot team performance, building and reviewing standard operating procedures.•Understanding of chargeout methodology.• Maintaining Client Relationship by generating Quality/Productivity reports and presentations.

Finance Experience :Financial Control – Card Operations. did the first migration of all the Financial Control processes from JPAA, EMEA, processes . My responsibilities were:•Financial Systems Integrity & Control - To ensure the financial integrity of various interfacing systems. •MIS reporting – MIS reports providing critical trends on the Business trends, Revenue numbers•Accounting & Reconciliation – Monitoring the reconciliation closely and clearing any open items. •Month-end revenue accounting & business reporting - Achieving the month-end close fand ensure accuracy through in-built controls & analytical reviews. •Project Management – Provide inputs to the project team on the post implementation reviews.•Process redesign by understanding, mapping and building project plan. Creation and testing of BCP plans for the process and manage relationship with the Internal and statutory auditors.•People Management – Led team . Delivering monthly & annual appraisals of associates.