Suvra Shankha Dutta Email & Phone Number

San Francisco, California, Us

As a leader in the Global Revenue organization under GTM, I drive transformation and scalability with a focus on growth, productivity, and customer service. I lead Salesforce's Agentforce 2.0 AI Agent innovations within the Revenue domain, spearheading the implementation of cutting-edge technologies such as Autonomous Agents and Co-Pilots on our Agentforce 2.0 platform. These initiatives leverage AI-driven insights to deliver significant value and optimize customer interactions.I am a member of the GTM AI Champion squad and I manage a global team of product leads, overseeing critical revenue capabilities across various functions. My areas of responsibility include:- CPQ (Configure, Price, Quote), Order Management, Billing and Revenue Recognition.- B2B/B2C SaaS Product Catalog Management, Pricing Strategy- Revenue Cloud: RLM (Revenue Lifecycle Management) Strategy & Implementation- Revenue Infrastructure for Cloud Marketplace Selling, including AWS Private OfferI am accountable for the strategic planning, development, and execution of these core capabilities, ensuring alignment with overall business goals and driving scalable growth across the organization.

San Francisco, California, Us

- Driving the vision/roadmap of CPQ / Quote to Cash application for Salesforce customers and managing a team of product managers.- Leading the GTM strategy and solution implementation of selling Salesforce products on AWS Market Place to customers through AWS EDP (AWS cloud services discount program) - Led the Salesforce M&A Revenue global product team building RevOps solution: product config., pricing optimization, Order, Billing (one-time, fixed subscriptions, variable consumptions, overage), reduction order automation, Renewal management, License Provisioning, Payments, Tax, Revenue Recognition, Credit and Collections.- Leading the strategic transformation of Slack GTM process targeted to move $1.74B LTV and upwards of ~2K Slack users into Salesforce’s core revenue platform.- Automated >90% of the multi-account and multi-contract ELA (Enterprise License Agreement) deals worth ~$700M AOV, driving collaboration among cross-functional teams (sales-ops, order mgmt., deal desk, legal) through our Complex Deal Management product eliminating approx. 500 hours of manual work.- Delivered ~20k no-touch renewal quoting experience, reducing approx 250K hours of manual price adjustments by deal desk through Blended and Tiered Pricing optimization strategy and implementation of Derived Pricing solution in the Self-Service Renewal quoting automation process.- Drove RevOps transformation supporting Tableau's $4B annual revenue generation implementing: B2B and B2C Tax calculation (for 40+ Geos), multi-year ramp quoting, legal term defaulting, automatic deal approval, automatic publishing of legal documents for customer signature.- Technology stack includes CPQ, Salesforce Sales Cloud, Industries, Rev Cloud, Commerce Cloud, Mulesoft, Tableau, AWS, Tackle.io, Ironclad, DocuSign, Sabrix

Palo Alto, Ca, Us

- Built and owned the CPQ product vision/roadmap and collaborated on the Revenue Go-to-Market (GTM) strategy for the application which was built on 1. Salesforce / Steelbrick CPQ and 2. custom CPQ solution built on Force.com platform - Consolidated products across multiple portfolios and offerings and onboarding them on the CPQ platform - Evangelized the product and capabilities with marketing, sales, support, professional services, and partners ensuring improved adoption, system reliability, and user-friendliness - Defined functional and technical implementation scope and presented the product vision across multiple stakeholder groups, setting the right expectations and building customer confidence. - Partnered with the integration team (using Informatica and Dell Boomi) for seamless system communication, and domain data management with upstream and downstream applications like Apttus for CLM, EBS/Netsuite/SAP for Order, Billing, and Revenue Recognition - Negotiated time to market, scope, and engineering effort, driving alignment between business and product ops by coordinating cross-functionally with marketing, sales, deal desk, billing/fulfillment, data analytics, and revenue recognition teams. - Built the application to support - Perpetual, SAAS, Hardware (Capex and Opex), Support and Services, Credit products, and free trials, configurable by sales through Guided Selling motion leveraging product-to-product and product-to-attribute relationships. - Pricing method and discounting were optimized for one-time, subscription, and usage-based with standard, contractual, and discretionary discounting based on partner type/tier, geography, total deal volume - Quoting transactions supported use cases for net new, add-on, upgrades, renewals (with forward and backward co-terming), and billing method supported for staggered shipments, stock shipments, bill-only/zero-dollar orders.

Teaneck, New Jersey, Us

- Defined and presented CPQ application strategy and product roadmap, evaluating User needs / Market Segments, through in-person and remote settings. - Collaborated with the SI/ISV/OEM partners on the customer's behalf and the customer's core sales team to create sales and partner enablement materials.- Defined feature backlog and led requirement workshops collaborating with technology sales and underwriters as part of product discovery. - Conducted Program Increment (PI) planning EBN (Extended Business Need) discussion with scrum teams sprint planning and functionality releases- Performed Application Prototyping and Solution designing with use case scenario illustration, championing and advocating for the product and its new features with diverse stakeholders.- Led project planning and managing delivery team of 10 developers (4 0n-Site 6 Off-shore) and 6 QA (2 On-Site 4 Off-shore) members.- Developed, constructed, and presented feature demonstrations to internal and external audiences capturing feedback/recommendations and prioritizing in future roadmap.- Performed feature and sanity testing during production releases.- Designing end-user training material and providing production support directly to sales and underwriters.- Interacted regularly with customers on project status including providing status and insights on critical path impact, dependencies, milestones, and resource staffing. Engaged directly with customers as a trusted advisor, offering technical and functional expertise.- Exhibited strong organizational and analytical skills, excelling in written and oral communication, including high-level business discussions.- CRM platforms and packages: Salesforce.com, Apttus, Oracle CRM On Demand, Seibel, Saleslogix/Infor CRM- AppExchange tools: Salesforce CPQ, Salesforce Einstein, Ncino, Conga, Docusign, Skuid- Software Life Cycle tools: JIRA, Confluence, Rational Requirement Composer, Rational Team Concert, HP ALM

Bengaluru, Karnataka, In

- Feature Development and Protocol Testing of GSM Access Terminals .- Integrated IMS applications using IBM OpenSAF High Availability Middleware. - Ported IMS application suite on IBM Blade Center using RHLinux Platform.

Master Of Business Administration - Mba, Finance

Bachelor Of Technology - Btech, Electrical, Electronics And Communications Engineering