Suwandi Ng Email & Phone Number

Singapore

- Assisted sales team sell Adyen's value proposition of being a fast growing Fintech payment provider by offering excellent technical advice and guiding merchants through smooth integration process till go-live- Grew business from existing client base by working closely with account management team and being the dedicated technical contact for high volume and big brand APAC merchants- Contributed further revenue by working together with sales support team to get on-board and manage higher margin (SME) merchants to ensure they get the same Adyen experience of speed, trust, and consultancy- Increased Adyen product offering by assisting partnerships team in reviewing technical competency of partners, sharing best technical practice with partners to improve their system, to ensure end customers have seamless end-to-end user experience- Constanty improving Adyen platform by being the important bridge between merchant's dev team and Adyen dev team, formulating solutions best for the merchant and the platform which at the same time can benefit all other merchants

- Assisted business development team in winning deals by providing advice on technical aspects of products and services and industry’s best practices to potential merchants during pre-sales engagements - Ensured implementation project activities are professionally conducted within the agreed timeline, such as review and advice on merchant checkout, ordering, and reporting processes, account setup, API integration and testing, initial live transaction monitoring - Minimized business revenue risk by providing management with weekly implementation status update - Worked closely with account management team in identifying up-sell potential among existing merchants, such as proposing suitable local payment products for the right market, flow optimization with multiple acquiring channels setup, and ways to increase conversion rates and reduce chargeback rates - Actively contributed to quality delivery of new payment product by working with partner merchant and product development team during product UAT and pilot phases - Ensured implementation is well integrated into merchant’s day-to-day operation and account properly handed over to merchant services team for continued business support

Singapore

- Generated interest and leads and increased market exposure by delivering product demonstration, proof-of-concept system, and presentation directly to the prospective customers, through working with a local partner, or through participating in trade shows and events within Asia- Exceeded customer’s expectations by working closely with product development team and implementation team to deliver proof-of-concept system integrated with initial requirement and industry’s best practices in workflow and technical solutions- Formulated winning proposals by getting pre-sales team members together to solve and respond to tender’s business and technical requirement- Assisted in improving after-sales services by conducting internal training for technical support team to equip them with the necessary product knowledge- Actively contributed to product improvement by collecting valuable customer feedback and effectively relaying it to product development team- Ensured smooth initiation of project implementation by participating in project kickoff meeting and handing over pre-sales work to implementation team

Singapore

- Successfully clinched deals by engaging in pre-sales activities such as setting up demo systems to showcase past relevant projects, developing prototype/proof-of-concept, and assisting sales representative in proposing draft IT solutions based on preliminary requirements- Achieved customer satisfaction by ensuring timely delivery of software projects and providing excellent after sales service and technical support or maintenance- Liaised with end users or clients on requirements and managed their expectations- Ensured delivery of well designed and efficient software by overseeing application, server, and network architecture design and setup- Effectively communicated, monitored, and coordinated remotely a team of two designers, six programmers, and two system administrators who are based in Indonesia- Ensured continued uptime of servers by conducting server maintenance and monitoring of servers and proposing server upgrade or other maintenance works required- Drove innovation to the company by evaluating new technologies and providing recommendations for improvements