Senior Product Owner And Operations Leader
Current• Client Onboarding and Training: Partner with Operations readiness and onboarding teams to ensure the seamless onboarding of new clients including managing fund life cycle events to boost client confidence.• Client Training & Support: Led client training pre and post-implementation, reducing queries by 70% and enhancing process efficiency. • Issue/Incident Management: Proactively escalate issues for timely resolution to mitigate adverse impacts on overall timelines. • Reconciliation: Conducted detailed reconciliation and break management, identifying and resolving discrepancies efficiently. Managed reconciliation processes, resolved breaks, and improved reconciliation accuracy by implementing process improvements. Supported the development of new operating procedures and compliance measures• Process Improvement and Documentation: Implement and refine processes for issue tracking, root cause analysis, and resolution, resulting in a 20% reduction in incident response times. Also, maintained comprehensive documentation of system configurations, procedures, and incident logs for compliance and knowledge sharing.• Regulatory Compliance: Review Standard Operating Procedures to align with ongoing risk management activities. Conduct assessments to ensure compliance with evolving group/regulatory requirements.• Product Roadmap & Strategy: Developed and communicated the product vision and roadmap, aligning them with business goals and market needs.• Backlog Management & Prioritization: Assessed and defined product backlogs, effectively managing and prioritizing tasks to ensure timely delivery of key features.• Requirements & Specifications: Established and maintained the Definitions of Done (DoD) and Ready (DoR) for clarity. Led backlog refinement sessions and provided detailed User Story walkthroughs.• Cross-Functional Coordination: Collaborated with cross-functional teams to ensure clear communication and effective teamwork.
