Hiring of the Managers, Assistant Managers, TLs and field agents along with training and managing the daily field operations and Retention/ Engagement of the field team members.Managing and monitoring the performance of daily survey operations of the field in order to meet the weekly/daily data collection targets and quality assessment.Efficiently manage multiple projects by monitoring progress and ensure completion within planned timelines with high quality output.Lead daily… Show more Hiring of the Managers, Assistant Managers, TLs and field agents along with training and managing the daily field operations and Retention/ Engagement of the field team members.Managing and monitoring the performance of daily survey operations of the field in order to meet the weekly/daily data collection targets and quality assessment.Efficiently manage multiple projects by monitoring progress and ensure completion within planned timelines with high quality output.Lead daily operations and deliver on strategy and operational plans.Identify and pursue cost reduction opportunities in Business Operations for improving the P&L and minimize the per sample cost of the survey by ensuring a high rate of data collection without compromising the quality of the collected data.Conducting the periodic trainings of the Ops team in order to ensure high compliance of the set survey procedures.Providing real time feedback to the field team to improve the quality of the survey.Accompanying survey team on ground on a periodic basis to identify the issues in the quality of the collected data and design measures to improve the data quality on the defined parameters.Creating a pipeline of the field operations team in case of shortfall in a particular region.Receiving and resolving the field Ops escalations and the incident reports by coordinating with the responsible teams/ authorities as per the escalation matrix. Show less

Fulfillment of orders made on various Ecommerce platform such as Flipkart, Amazon, Snapdeal, Batterybhai, Moglix, Industrybuying.com, ZunSolar.Ensure healthy status for Key fulfillment metrics - PFCR, VTR, LDR, ODRScheduling and Dispatching of Orders on Shiprocket.Communicating with courier partners in order to ensure dispatch of online and offline orders.Making Case log entries and Tracking of Orders.Daily tracking of warehouse inventory movement.Ensuring competitive… Show more Fulfillment of orders made on various Ecommerce platform such as Flipkart, Amazon, Snapdeal, Batterybhai, Moglix, Industrybuying.com, ZunSolar.Ensure healthy status for Key fulfillment metrics - PFCR, VTR, LDR, ODRScheduling and Dispatching of Orders on Shiprocket.Communicating with courier partners in order to ensure dispatch of online and offline orders.Making Case log entries and Tracking of Orders.Daily tracking of warehouse inventory movement.Ensuring competitive alternatives for warehousing and shipping partners.Key Achievement:-Scoring 100% on Amazon Seller Portal for Amazon, Amazon Seller flex and Amazon FBA Orders.-Scoring 100% fast fulfilment and Smart Fulfilment score over Flipkart, with 0% of Breeches, Seller Cancellation and Pickup Reattempts. Show less

Managing team of 20-30 agents and Coaching them on their KPI's.POC for Sr. Managers and Training team.Maintaining Attrition and shrinkage.Client Management.

Supporting and resolving Uber US and Canada Customers concern relatedto their trips and account.Maintaining TPH, C-Sat, Quality Parameter as per Client Set Targets.Maintaining Shrinkage and attrition for the allotted team.Being P.O.C for the Ops Sr. Managers and Training team.Being part of different LOB’s majorly trips team.

Negotiating with suppliers to meet quality, delivery, and cost objectives.Flexible and creative in dealing with customers and generating sales throughstrong customer relationships by focusing on customer’s wants and needs.Documents transactions by completing record logs.Order Management, Fulfillment, tracking the whole Order fulfillment Part.

Four weeks industrial training in Maintenance department of Rajdhani Express under Guidance of Mr. P.S.Beniwal (Head of Rajdhani Complex, New Delhi).