As a duty manager at Novotel Mumbai International Airport, I was responsible for ensuring the smooth and efficient operation of the hotel and the satisfaction of the guests. I worked with a team of front desk associates, housekeeping staff, security personnel, and other departments to coordinate the daily activities, handle the complaints and requests, and monitor the quality standards. I also assisted the general manager in implementing the policies and procedures, managing the budgets and inventory, and overseeing the staff training and performance. I have over three years of experience in the hospitality industry, having started as a front desk associate at Novotel Mumbai Juhu Beach, where I gained valuable skills in customer service, communication, problem-solving, and teamwork. I then progressed to a front desk team leader role, where I supervised a team of eight associates, handled the check-in and check-out processes, and maintained the guest records and reports. I have a passion for hospitality and a commitment to excellence, and I aim to provide the best possible service and experience for the guests. I am always eager to learn new skills and improve my competencies, and I seek opportunities to grow and advance in my career.