Lead 5 successful GAP analysis sessions for international clients, gathering comprehensive requirements to address solution gaps and optimize Anti-Money Laundering (AML) systems.Translate business needs into technical specifications and functional requirements for system enhancements or new software development, ensuring alignment with client objectives.Maintain project plans, document business processes, and prepare Business Requirement Documents (BRD), Scope of Work (SOW), use cases, test scenarios, user stories, and user manuals for seamless project execution.Continuously enhance AML solution features by designing and improving workflows and processes for both local and overseas clients, focusing on system efficiency and user experience.Communicate project status and updates to stakeholders and senior management through regular reports, meetings, and presentations, while supporting system implementations through user training, UAT, and change management activities.

● Content development & enhancement for stakeholders.● Streamlining the marketing communications across departments.● Suggesting different channels to promote the brand.● Conducting stakeholders study and mapping their perceptions.● Understanding and curating the needs of channel partners.● Conducting a competitors study and market study.

● Collected quantitative & qualitative data for marketing campaigns.● Curated lead generation activities.● Expanded a community of young traders.● Improved lead generation & conversion ratio.● Maintained student enrollment records.● Followed up with potential leads by warm calling & cold calling.

● Successfully planned and managed development of 2 websites.● Designed and reviewed app user-interface for a website. ● Collaborated with overseas freelancers.● Managed relationship and coordinated with cross-functional teams.● Carried out price negotiations with freelancers during hiring process.