- Lead a 25-member team in optimizing geo-spatial data quality through collaboration with multiple stakeholders which led to enhanced last-mile operations across North American and European geographies.- Partnered with the training team to enhance the current training process, resulting in a 25% reduction in training duration and a 20% improvement in the performance of new hires upon completion.- Established a system to identify and address safety-related issues for drivers by… Show more - Lead a 25-member team in optimizing geo-spatial data quality through collaboration with multiple stakeholders which led to enhanced last-mile operations across North American and European geographies.- Partnered with the training team to enhance the current training process, resulting in a 25% reduction in training duration and a 20% improvement in the performance of new hires upon completion.- Established a system to identify and address safety-related issues for drivers by incorporating and enhancing geo-spatial features.-Devised a revamped performance evaluation methodology to eliminate existing issues that were impacting the performance assessment of a 300-member team.- Developed and implemented an automated process to identify the root cause of 15% backtracking issues within the program.- Show less

- As a consultant in CAP (concession Abuse Prevention) team, worked with highlighted accounts forhigh numbers of returns, refunds for suspects of fraud.- Connected with customers to understand issues, marked accounts as risky or not.- Reduced flow of concessions to risky accounts by 25% improving business profitability.- Was responsible for quality metrics of team of 10 CS associates.