Suzan Smith

Suzan Smith Email and Phone Number

First Insurance Funding -AVP - Customer Service @ FIRST Insurance Funding Corp
northbrook, illinois, united states
Suzan Smith's Location
Northbrook, Illinois, United States, United States
Suzan Smith's Contact Details

Suzan Smith personal email

n/a

Suzan Smith phone numbers

About Suzan Smith

•Manage employees in the customer service department to ensure policies/procedures, goals, objectives are all met. •Encourage and assist to build team morale: team building events, games, awards, & recognitions.•Train all new hires•Manage the daily workload of the department.•Resolves more complex escalated phone calls to ensure satisfaction.•Identify department inefficiencies and implement process improvements. •Coach and develop supervisor, subordinates; cross train staff to ensure appropriate back-up.•Track and/or review weekly/monthly department statistics. •Monitor & update all team/individual performance; communicate issues and changes to management and/or staff.•Interview applicants and determine hiring and termination decisions.•Prepare and maintain accurate documentation for employees.•Communicate with other departments to resolve issues, complaints or work issues.•Implement plan of actions, corrective action, annual reviews and salary recommendations.•Ensure accuracy and timeliness of department tasks/reports/projects.Call Quality Assurance - monitor and score recorded calls and provide necessary information to ensure callers expectations are exceeded. Process & track CSR daily emails/mail.

Suzan Smith's Current Company Details
FIRST Insurance Funding Corp

First Insurance Funding Corp

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First Insurance Funding -AVP - Customer Service
northbrook, illinois, united states
Website:
firstinsurancefunding.com
Employees:
100
Suzan Smith Work Experience Details
  • First Insurance Funding Corp
    Asst. Vice President - Customer Service
    First Insurance Funding Corp Mar 2008 - Present
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Suzan Smith Skills

Customer Service Loans Finance Microsoft Excel Insurance Team Building Outlook Microsoft Word Strategic Planning Powerpoint Credit Banking Microsoft Office Process Improvement Management

Suzan Smith Education Details

Frequently Asked Questions about Suzan Smith

What company does Suzan Smith work for?

Suzan Smith works for First Insurance Funding Corp

What is Suzan Smith's role at the current company?

Suzan Smith's current role is First Insurance Funding -AVP - Customer Service.

What is Suzan Smith's email address?

Suzan Smith's email address is su****@****ing.com

What is Suzan Smith's direct phone number?

Suzan Smith's direct phone number is (800) 837*****

What schools did Suzan Smith attend?

Suzan Smith attended Orange Coast College, Highland Park High School.

What are some of Suzan Smith's interests?

Suzan Smith has interest in Animal Welfare, Education, Environment, Health.

What skills is Suzan Smith known for?

Suzan Smith has skills like Customer Service, Loans, Finance, Microsoft Excel, Insurance, Team Building, Outlook, Microsoft Word, Strategic Planning, Powerpoint, Credit, Banking.

Who are Suzan Smith's colleagues?

Suzan Smith's colleagues are Christina Rodriguez, Audrey Webb, Maddie Champany, Greg Erwin, Samantha Mason, Bjonda Nuhiji, Jim Hess.

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