Business Analyst
Current
Aug 2024 - Present
Who is Suzana Müller? Overview
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Quick answer
Suzana Müller is listed as Business Analyst at Metis, based in Hardy, Virginia, United States. AeroLeads shows a work email signal at powerschool.com and a matched LinkedIn profile for Suzana Müller.
Suzana Müller previously worked as Consultant at Sml Computer And Web Help and Software Analyst at Northwinds Technology Solutions. Suzana Müller holds Mba, Marketing And Global Business from Virginia Tech - Pamplin College Of Business.
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Email format at Metis
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*@powerschool.com
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Profile bio
About Suzana Müller
I have over three years of hands-on experience in technical support and software analysis, I've honed a keen ability to resolve complex software issues, striving for quick and seamless resolution. My mission is to elevate the customer experience through attention to their issues, diligent follow-up with all stakeholders, and quick and efficient problem-solving.I have experience in ERP installation, data integration, and data quality. Some of my previous roles were Software Analyst, Technical Support Engineer, Project Manager, and Research Assistant. I also have experience in technical writing, public speaking, and team building. During the past semester, I have been focusing on updating my skills to perform in roles such as Data Analyst, Business Analyst, and Business Data Analyst in the areas of information technology, education technology, health insurance, economics, or science.My formal education includes an MBA Degree in Marketing and Global Business and, a Master's degree in Forest Economics. I also hold certificates in Internet Programming and, SQL & Tableau for data analysis. I am proficient in SQL, HTML, CSS, and public speaking. Currently, I am pursuing certifications in Data Analysis, Agile, and Python.My hobbies are following up on the economy and the news. I am also working on becoming a more proficient cello musician.I am eager to be a valuable asset to your organization.
Listed skills include Software Documentation, Customer Service, Research, Project Management, and 12 others.
Current workplace
Suzana Müller's current company
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21 roles
Suzana Müller work experience
A career timeline built from the work history available for this profile.
Consultant
Current
Sml Computer And Web Help
Apr 2024 - Present
Software Analyst
- software support contact for business groups to troubleshoot and resolve technical issues in the IBMi system.- worked under clearly defined guidelines and requirements.- assisted the business with its processes and issues.- pass on problem findings to the team's senior analysts when software defects are found while troubleshooting production issues..
Nov 2022 - Dec 2023
Advanced Support Engineer
- Worked in a fast-paced environment receiving multiple tier-1 escalation tickets.- Provided best-in-class support service for web-based systems hosted in the PowerSchool cloud, in private servers, or in their own private cloud. - Engaged customers over the phone, remote Zoom or Bomgar sessions to resolve software configuration and system functionality on.
Mar 2021 - Sep 2022
Technical Support Engineer
- Worked in a fast-paced environment receiving multiple phone calls per day.- Provided best-in-class support service for the system’s customers via phone and web tickets. - Improved my product knowledge to maximize the number of first-call solutions via phone and email.- Escalated complex issues to tier 2 with appropriate troubleshooting notes following.
Nov 2019 - Feb 2021
L’Oreal Technical Lead
- Hired and trained new members for the Help Desk levels I and II.- Member of Lead team redefining Help Desk representative roles. Revised existing training material and created new documentation to include new equipment models.- Resolved escalated issues from representatives or, collected information for escalated issues requiring input or resolution from.
Sep 2019 - Nov 2019
Project Coordinator
- Interfaced with customers’ IT management staff and SMEs in project kick-off and provided scheduled updates. Supplied information for contract billing. Created project progress status worksheets.- Created SOWs, contracted, scheduled, and approved third-party technicians for the projects. Worked with techs onsite to walk them through project installations.
Oct 2017 - Sep 2019
Service Desk Representative
- Performed retail help desk support for POS/PC systems and peripherals used in a retail environment. - Interfaced with third-party services to fix internet, network, phone, traffic counter, and music box issues.- Supported and troubleshot network connections and Cisco Meraki Portals in 700 L’Oréal stores in the US, Canada, and Mexico. Provided support in.
Sep 2014 - Oct 2017
Certified Tech - Part Time
๐ Since September 2014: Primarily on-site installations of PCs, printers, small networks๐ Certified Windows 8 trainer, Certified Staples Technician, perform computer troubleshooting & repairs, data transfers, virus removal, new system setup, software installation, and onsite installations of PCs, small networks, and peripherals.
Dec 2011 - Sep 2017
Consultant
Hcl-Axon
Team Member implementing SAP at Norfolk Southern, Ronaoke, VA.
Jun 2010 - May 2011
Process Integration - Synergy Project
MS ACCESS DATABASE DEVELOPER, Synergy Project – OCM, Norfolk Southern Corp. (March to May 2011)- Created MS Access database for training and security of 32K employees in 200 roles and 400 courses.- Extracted data from Excel sources using VBA for data manipulation and clean-up pre-dataload.- Created SQL queries for initial and recurrent data loads.
Jun 2010 - May 2011
Co-Op Pmo Sap
- Assisted in the Blueprint phase updating information and documentation for the Interfaces group.- Created Pivot tables and charts (burn-down charts) to illustrate project progress for the PMO group.
Feb 2010 - May 2010
Marketing And Programs Development Associate
Eating For A Lifetime
๐ Assisted Business Development Manager in the production of Marketing presentations and Business reports for the Business Development Manager.๐ Created SQL queries for existing data cubes and redesigned departmental monthly reports in MS Access to meet requests for improved report layout and information relevance.
Jan 2006 - Dec 2010
Technical Support And Inside Sales
Solfsolutions
- Installed and configured SQL Server 2005 in work consoles (XP boxes) with a test database or a clone from one of the customers’ live databases.- Created windows shell scripts for installation and set up security for the users’ groups.- Configured IIS to serve web pages pulling information from real-time print press operation and database.- Received.
Sep 2009 - Dec 2009
Student Worker
Assisted the Information Technology Specialist in Help Desk and Departments’ tasks of computer lab setup and equipment inventory as needed.
Jul 2009 - Oct 2009
Co-Op Information Technology
- Coordinated revision of the Business Recovery Plan (BRP) documentation for the Applications Group.- Organized documentation for printed and online media, with a web interface on SharePoint.- Merged information to create a single database of information relevant to the BRP. Created an Excel VBA application to provide data entry forms and print reports.
Sep 2008 - May 2009
Co-Op Marketing
- Assisted Business Development Manager in the production of Marketing presentations and Business reports for the Business Development Manager. - Created SQL queries for existing data cubes and redesigned departmental monthly reports in MS Access to meet requests for improved report layout and information relevance.
Jan 2008 - May 2008
Project Coordinator
Structures Design/Build
- Developed Excel workbooks and MS Access databases to help manage client & job information, process change orders, and allowance accounts and report job closing activity. Redesigned MS Excel and MS Word form to generate meeting agenda.- Developed work procedures for job start, contracting, permitting, processing change orders, selections, billing.
Nov 2004 - Dec 2005
Project Manager
Iii Innovative - Ex Vtls Inc.
- Managed 97 installation and configuration of enterprise server/client level software application projects ($1.2 million) for library automation (audio, data, and image/video) systems worldwide.- Taskforce team member in the revision and implementation of the Project Management Guidelines to reduce project implementation time from 180 to 55 days..
May 2000 - Aug 2003
Agent Relations Coordinator
Iii Innovative - Ex Vtls Inc.
- Developed a system to qualify international distributors for VTLS Inc and coordinated global distributor recruiting.- Procured international distributors, prepared contracts, and shared contract enforcement responsibilities with the Finance Department. Compiled distributor sales revenue reports. Assisted with the collection of receivables. - Coordinated.
Apr 1999 - May 2000
Research Assistant-Dept Of Forest-Industry-Market Studies
The Dept of Forest-Industry-Market Studies (Skogs-Industri-Marknad Studier, SIMS) is nowadays know as Dept for Forest Management and Products (Inst. för Skogshushållning)Collaborated in group research projects, co-author and author of 3 publications and 1 poster for international conference on the application of artificial intelligence based software for.
Feb 1987 - May 1990
7 education records
Suzana Müller education
Mba, Marketing And Global Business
Virginia Tech - Pamplin College Of Business
Certificate, Internet Programming And E-Commerce
Virginia Western Community College
Ms, Forest Economics
University Of Wisconsin-Madison
Non-Degree, Mechanical Wood Processing, Pulp And Paper Processing, Wood Engineering
Kth Royal Institute Of Technology
Non-Degree, Wood Science, Forest Products Marketing
Slu - Swedish University Of Agricultural Sciences
Bs, Forestry
Escola Superior De Agricultura Luiz De Queiroz - Esalq/Usp
Certificate: Data Science With Sql And Tableau
Cornell University
FAQ
Frequently asked questions about Suzana Müller
Quick answers generated from the profile data available on this page.
What company does Suzana Müller work for?
Suzana Müller works for Metis.
What is Suzana Müller's role at Metis?
Suzana Müller is listed as Business Analyst at Metis.
What is Suzana Müller's email address?
AeroLeads has found 1 work email signal at @powerschool.com for Suzana Müller at Metis.
Where is Suzana Müller based?
Suzana Müller is based in Hardy, Virginia, United States while working with Metis.
What companies has Suzana Müller worked for?
Suzana Müller has worked for Metis, Sml Computer And Web Help, Northwinds Technology Solutions, Powerschool Group Llc, and Newbold Corporation.
How can I contact Suzana Müller?
You can use AeroLeads to view verified contact signals for Suzana Müller at Metis, including work email, phone, and LinkedIn data when available.
What schools did Suzana Müller attend?
Suzana Müller holds Mba, Marketing And Global Business from Virginia Tech - Pamplin College Of Business.
What skills is Suzana Müller known for?
Suzana Müller is listed with skills including Software Documentation, Customer Service, Research, Project Management, Microsoft Office, Sap, Leadership, and Databases.
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