• Identify and drive continuous improvement initiatives with cross-functional alignment and stakeholder buy-in• Ensure execution of company’s standards, policies, and processes according to quality management system• Supervise Audits and follow up on escalation points • Oversee Areas of improvements and work closely with project’s stakeholders to ensure high quality to end user• Lead training sessions and supervise training plans required for processes awareness • Partner with learning and development expert to craft online and live training and process materials to help deliver information at scale• Report project’s performance and follow up actions related to non-compliance• Create and maintain clear, user-friendly process documentation: templates, tools, process maps, and graphical representations.• Manage and facilitate forums to share best practices and disseminate process changes• Mentor Technical and non-technical Program Managers through the process• Define and track key performance metrics for product development to measure process efficiencies and highlight bottlenecks• Create quality and process improvement reports to show performance and identify non compliances• Communicate progress and issues to senior leadership

• Conduct Audits on Business Processes (ex: Human resource, Administration) and Technical Processes (ex: Project management, Project Monitoring, Requirements• Participate in external audits appraisals & assessments against ISO:9001/CMMI for dev v1.3• Participate in CMMI external appraisal as appraisal team member (Nov. 2014)• Create audit schedules & execute audits• Engage in large size projects through the project lifecycle till closure (projects kickoff, status & closure meetings)• Report defects & evaluate projects compliance • Follow up & track defects until closure• Evaluate projects performance against company standards• Attend Monthly high-level management meetings to report QA activities status & possible risks/threats• Perform root cause analysis on Quarterly basis for recurrent non-compliances• Report on weekly/monthly basis KPIs results based on quality objectives to stakeholders • Create / Update training materials & training plans based on process orientations needs• Coach, mentor project team & newly hired on processes• Participate in defining agile processes for projects• Collect areas for improvements on a quarterly basis from different channels• Participate in working groups or individually to address improvements proposals based on the importance• Create action plans to address accepted improvements proposals and follow up with stakeholders till closure• Collect Lessons learned on quarterly basis, work closely with stakeholders to develop action plans & follow up on due dates for closure• Participate in weekly/monthly meetings with SEPG to follow up on action plans and status of improvement proposals • Work closely with SEPG team members to analyze improvements proposal and implement SWOT analysis• Update QMS based on SWOT analysis output • Report on weekly/monthly basis process improvements KPIs to relevant stakeholders (e.g. improvements proposals closure age, improvements proposals reply age)

Quality Assurance:• Participate in external audits appraisals and assessments against CMMI for dev v1.2• Participate in CMMI external appraisal as appraisal team member (Apr 2009)• Create audit schedules and execute audits accordingly• Engage in Medium size projects from the start of the project life cycle till closure• Participate in projects kickoff, status and closure meetings • Report defects and evaluate projects compliance • Follow up and track defects till closure• Report audit status to Quality Assurance Team Leader• Participate in Weekly audit status meetings• Evaluate projects performance against company standards

• Create audit schedules and execute audits accordingly• Engage in small size and low-risk projects • Participate in projects kickoff, status and closure meetings • Report defects and evaluate projects compliance • Follow up and track defects till closure• Evaluate projects performance against company standards• Report audit status to Senior Quality Assurance Engineer• Participate in Weekly audit status meetings

Mentored, trained and couched university graduates on the following:• Microsoft Word• Microsoft Excel• Microsoft Access• Microsoft PowerPoint• HTML• Windows Client: 2000/XP

Design and develop the following projects* Health Care * School Management* ICTC Website using ASP, JAVA SCRIPT, and VB SCRIPT