Suzann Mclamb Email and Phone Number

Administrative Manager & Guest Services Expert in a stunning lodging villa providing joy, rest and rejuvenation to fellow travelers in this world. As a small, boutique inn, all of the team members roll up our sleeves and do a little of everything. Booking reservations, upselling enhancements, problem solving complex issues, overseeing some operations in maintenance and housekeeping, (unplugging toilets), assisting the owner and innkeepers with administrative directives.

I travel to an eclectic array of trade shows, conventions, fairs and other events to promote and sell the most versatile and lovely skin cream made of Aloe Barbadensis! As a manager, I organize team logistics, train new colleagues assigned to my team, and assure our booth aesthetics are exceptionally professional. During show hours I sell our product through demonstration, education and great customer service. I troubleshoot for the team and maintain our sales records. I stay in communication… Show more I travel to an eclectic array of trade shows, conventions, fairs and other events to promote and sell the most versatile and lovely skin cream made of Aloe Barbadensis! As a manager, I organize team logistics, train new colleagues assigned to my team, and assure our booth aesthetics are exceptionally professional. During show hours I sell our product through demonstration, education and great customer service. I troubleshoot for the team and maintain our sales records. I stay in communication with the company administration to assure our product and sales resources are accounted for and sent where they are next needed. My favorite aspect of this job is traveling the country (and Canada!) to meet wonderful people and to see the product impact their lives so beautifully. Show less

Reception, External & Internal Customer Service, Dispatch of Technicians to the Field

Operated numerous multi-line phone systems. Provided point-of-contact greetings and customer service at various companies. Managed high-level executives’ offices: scheduling, travel plans, account management, event planning, created reports, coordinated contracts, wrote correspondences and maintained communications. (March to December 2010 & Currently)

Starting Job Title: Event Planning, Communications and Community Change SpecialistAdvised 3 interns. Coordinated, trained and advised a dozen volunteers. Procured auction items through direct contact, phone calls, emails and letters with appropriate follow up and thank you letters. Co-coordinated 2 larger scale fundraising breakfast events which both financially exceeded the previous year's. Prepared bulk mailings. Copy writer for web, fundraising letters and PR. Participated in… Show more Starting Job Title: Event Planning, Communications and Community Change SpecialistAdvised 3 interns. Coordinated, trained and advised a dozen volunteers. Procured auction items through direct contact, phone calls, emails and letters with appropriate follow up and thank you letters. Co-coordinated 2 larger scale fundraising breakfast events which both financially exceeded the previous year's. Prepared bulk mailings. Copy writer for web, fundraising letters and PR. Participated in team-building and support activities. Increased morale through a cheerful demeanor and listening oriented internal customer service. Show less

Managed front office with primary reception for the company. Registered, scheduled and maintained records of patients utilizing Anzio Lite. Maintained professional and congenial customer service standards. Planned internal events for staff and passive programming for patients to encourage good morale. Implemented general office skills. Applied rules, regulations and protocols while recommending and implementing improvements for efficiency and customer satisfaction. Maintained and improved… Show more Managed front office with primary reception for the company. Registered, scheduled and maintained records of patients utilizing Anzio Lite. Maintained professional and congenial customer service standards. Planned internal events for staff and passive programming for patients to encourage good morale. Implemented general office skills. Applied rules, regulations and protocols while recommending and implementing improvements for efficiency and customer satisfaction. Maintained and improved filing systems. Supervised and trained student externs in administration skills. Designed and created business forms, documents and signage with Microsoft Office-primarily Word and Publisher. Prepared and posted mailings. Reconciled daily accounts receivable and petty cash for the front office. Created and managed spreadsheets and databases utilizing Excel and Access. Show less

Provided primary reception for a mid-scale congregation. Administered office support and projects for five pastors and three directors in a vibrant office. Recruited, coordinated and trained volunteers. Created, edited and contributed copy for communications including the annual report, monthly newsletter, weekly bulletin and church directory. Maintained records utilizing databases and spreadsheets. Prepared and distributed daily and large-scale mailings. Purchased office supplies. Prepared… Show more Provided primary reception for a mid-scale congregation. Administered office support and projects for five pastors and three directors in a vibrant office. Recruited, coordinated and trained volunteers. Created, edited and contributed copy for communications including the annual report, monthly newsletter, weekly bulletin and church directory. Maintained records utilizing databases and spreadsheets. Prepared and distributed daily and large-scale mailings. Purchased office supplies. Prepared meeting minutes. Oversaw office equipment maintenance and trouble-shooting. Chaired a conference leadership board supporting the global perspectives. Collaborated and planned large and small-scale events within various committees. Show less

Advised international students regarding health insurance and resources at the college and in the community. Coordinated international students’ insurance acquisition and claims. Created programs to promote wellness and civic altruism including a concert series – “Just Breathe” and quarterly blood drives with live musicians. Designed and implemented passive programming via bulletin boards, brochures and flyers. Purchased and distributed health-related resources. Planned a large-scale honors… Show more Advised international students regarding health insurance and resources at the college and in the community. Coordinated international students’ insurance acquisition and claims. Created programs to promote wellness and civic altruism including a concert series – “Just Breathe” and quarterly blood drives with live musicians. Designed and implemented passive programming via bulletin boards, brochures and flyers. Purchased and distributed health-related resources. Planned a large-scale honors reception within budget. Prepared and managed the office budget. Show less

Assisted multiple companies with purchasing, marketing, executive assistance, sales, reception, customer service, travel arrangements and event planning as needed.

Developed a multicultural living and learning community. Managed and administrated a housing complex of seven buildings with 140 students (70% international). Hired, supervised, mentored and evaluated student resident advisors in leadership and community development. Educated residents on policies and leases. Planned and lead orientations in collaboration with other student affairs departments. Advised students. Conducted mediations and adjudications within college guidelines. Supervised a… Show more Developed a multicultural living and learning community. Managed and administrated a housing complex of seven buildings with 140 students (70% international). Hired, supervised, mentored and evaluated student resident advisors in leadership and community development. Educated residents on policies and leases. Planned and lead orientations in collaboration with other student affairs departments. Advised students. Conducted mediations and adjudications within college guidelines. Supervised a professional department classified assistant. Show less

Advised students on academic study abroad opportunities and programs. Researched issues of study abroad transitions to alleviate cross-cultural stress. Presented new arrival, pre-departure and re-entry orientation classes. Arranged logistics of program representative visits. Designed publicity. Revised and edited the college’s pre-departure handbook. Organized the scholarship application process and awards.

Chair Housing Expo Committee; Design Publicity; Manage Event Budget; Edit Quarterly Newsletter to Parents; Clerical Assistance; Generate Quality of Life and Students of Color Surveys for Retention Purposes

Managed residence hall staff, students and facilities. Created educational, leadership and social programs for a diverse population. Facilitated weekly social skills training. Advised, coached and referred students in educational, career and general life issues. Applied team-building strategies to encourage and strengthen inter-departmental communication. Developed an inventory and supply disbursement system (adopted by all halls). Updated and managed student and business files. Conceptualized… Show more Managed residence hall staff, students and facilities. Created educational, leadership and social programs for a diverse population. Facilitated weekly social skills training. Advised, coached and referred students in educational, career and general life issues. Applied team-building strategies to encourage and strengthen inter-departmental communication. Developed an inventory and supply disbursement system (adopted by all halls). Updated and managed student and business files. Conceptualized and implemented active and passive programming to enrich campus ecology. Assisted in founding an in-hall library. Show less

Trained college-age nationals in teaching skills, leadership and personal development in the context of service learning volunteer opportunities. Advocated social justice for orphans, refugees and the homeless in Hungary, Romania and the former Yugoslavia. Coordinated events, concerts, assemblies and tours in Chicago, Budapest and various European countries. Facilitated weekly small group meetings on numerous topics. Supported field staff through trips to meet, encourage and advise them in… Show more Trained college-age nationals in teaching skills, leadership and personal development in the context of service learning volunteer opportunities. Advocated social justice for orphans, refugees and the homeless in Hungary, Romania and the former Yugoslavia. Coordinated events, concerts, assemblies and tours in Chicago, Budapest and various European countries. Facilitated weekly small group meetings on numerous topics. Supported field staff through trips to meet, encourage and advise them in small groups and 1-on-1 in Russia, Spain, Romania, Austria, Germany and Greece. Wrote and edited monthly newsletters. Participated in fundraising efforts in multiple capacities. Managed budgets. Provided cultural adjustment advisement to short-term volunteer groups. Tutored ESL students. Show less

Established and managed customer relations through individual contacts, marketing meetings and promotions. Trained staff in customer service skills. Researched and produce property profiles. Planned events for internal morale and external marketing. Covered reception. Ran deliveries. Performed general office procedures to assist in the overall success of the company.