Suzann Terry, Phr Email & Phone Number

• Supported the Operations and Loss Prevention divisions for 135 TJ Maxx stores in the Midwest. In charge of executive communications, complex calendar/travel management along with escalated customer service case.
• Created and facilitated quarterly virtual summits for 100+ executives to reflect on the current state of business statistics along with upcoming initiatives
• Planned, organized, and oversaw all aspects of annual leadership conferences for 150+ Managers and Executives
• Constant utilization of technology applications to provide, monitor and process data (Oracle, Kronos, SMG, Teams, Excel, Word, Skype, PowerPoint, Tableau)

• Oversaw all aspects of generating $8-9 million in annual store sales. Lead a team of 50-70 hourly Associates and salaried Managers. Notable accomplishments:
• Store was selected to onboard and train all external management hires for surrounding locations due to excellent operational standards
• Internally mentored and promoted 5 Associates to management positions within a year through side-by-side training and ensuring TJX culture was at the root of all decisions
• Generated a sales increase of 15% over the previous year by leading the team with vision, providing outstanding customer service, and executing company programs at a high level

• Monitored and supported the facilitation of TJX training programs throughout 125 Marshalls store in the Midwest. Notable accomplishments:
• Created and facilitated on demand workforce management training programs where gaps in performance were identified in specific markets.
• Oversaw the rollout of the Management training program. Certified 15+ locations to become training stores by taking a deep dive into their processes to ensure compliance.
• Designated as the main point of contact/content expert for Executive level questions regarding TJX policies, procedures, and Associate relations concerns.
• Evaluated all Management development plans for effectiveness. Provided guidance and recommendations for enhancement where appropriate.

• Oversaw all aspects of generating $8-9 million in annual store sales. Lead a team of 50-70 hourly Associates and salaried Managers. Notable accomplishments:
• Consistently delivered customer service metrics 20%+ above average by empowering my team to make effective decisions.
• Selected to rollout and be the lead Regional trainer for the Kronos scheduling program. Successfully implemented the technology in over 125 Midwest store locations.
• Generated an annual bottom-line profit over $1 Million each year by monitoring expenses and controlling the flow of merchandise.

Shrm, Phr Preparation Program

Bachelor'S Degree, Marketing