Suzanna Heldring Email and Phone Number

Oversaw end-to-end onboarding & integration of wholesale partners. Managed internal stakeholders as well as the relationship between the partner and integrator to safeguard timelines and processes, allowing for successful partnership launch.

-Oversaw product data catalog for a multi-brand ecommerce marketplace.-Maintained the brand’s Shopify-powered US & UK sites to optimize frontend customer experience and backend organization strategy and scalability. Remained up to date with vendors to ensure product information is accurately represented. Developed processes to onboard and maintain 2000+ SKUs and 100+ vendors.-Built product pages prior to launch. Optimized site navigation and merchandising based on reporting insights and customer feedback. Conducted regular site QA and A/B testing scenarios in order to identify UX/UI enhancement opportunities.-Analyzed KPIs to optimize merchandising.-Owned customer experience operations. Implemented processes and professional tools for customer experience strategy during our highest-growth year. Trained and managed CX team.

Managed store processes and events at the brand’s experiential retail location. Provided knowledgeable customer support in-store and ongoing product training for sales associates. Oversaw inventory management and product data in Shopify POS.

-Pitched, researched, and wrote weekly stories-Quoted by city-wide publications such as The Gothamist and Brooklyn Magazine-Analyzed metrics to assess performance-Managed and developed content for social, growing followers and engagement-Managed editorial calendar-Wrote headlines and social media copy in accordance with SEO tactics

-Maintained client relationships to evaluate inventory needs-Prepared and processed wholesale and ecommerce orders-Utilized Quickbooks to invoice clients monthly -Responded to customer inquiries about products and services

-Managed editorial calendar, wrote daily articles, and created weekly editorial series -Attended and covered industry events by holding on-site interviews and photographing content for publication-Reviewed articles from contributing writers, edited for quality control, and ensured consistency with Honest Cooking’s voice -Managed social media accounts by creating content and growing followers and engagement

Conducted market research for a men’s leather goods brand based in AmsterdamCreated written and visual content for the brand’s social media outlets and blogManaged the CEO’s calendar and booked travelManaged ecommerce, order fulfillment, sales tracking, and customer service inquiries

Analyzed PR coverage and sales to create monthly reports at a luxury lifestyle brand conglomerate Prepared for and worked industry events by scouting locations and managing guest listsWrote and edited press releases and speeches for events