Suzanna Smith Email & Phone Number

United Kingdom

Portfolio Management / Strategic Prioritisation / Agile Delivery Management / Process Efficiency Improvements / Executive Liaison / Project Initiation Process / Senior Leadership / Supplier Management / Budget Management / Azure DevOps / SDLC (Software Development Life-Cycle)Working for the Mint has been a great role to establish myself within a leadership team. Over the last three years I have successfully transitioned from being a front-line worker to a more strategic thinker and Leader. Day to day responsibilities include project prioritisation, working with the TRM Executive team and Business Unit Directors to schedule competing projects against company values, strategy and roadmaps. Currently I manage a team of 10, consisting of Business Analysts and Project Managers and I also oversee the management for the outsourced software testing - all of which together plays a big part in delivery. During my time at TRM I have introduced and started processes based on a Software Development Life Cycle framework (SDLC) which has resulted in a more structured and successful work pipeline. I’ve also defined and established new and more efficient ways of working, for example improving relationships within the team by putting in communication governance and recording work in a more relevant way on our Azure DevOps boards. Communication is a key part of my role and due to having an approachable and logical nature I can adapt for any audience and help lead conversations towards more achievable goals. My biggest motivator is watching the company and/or team grow and evolve, to remove obstacles and act as the catalyst to solve problems encountered along the way, which let’s face it -> is just the nature of delivery.

Swansea, United Kingdom

Scrum Master / JIRA / ERP Management / Cloud Migration Facilitation / Acting Head of IT for 9 months / Service Liaison / Employee Engagement / Agile Delivery Management / Leadership / Coaching / Appraisals / RecruitmentDaily Practices:------------------I managed the development team and projects for Tredz.co.uk (a multi £million turnover ecommerce cycling business) for the website and business systems, continuously improving the customer experience and sales. My role covered all aspects of web application, software for orders, customer service, payment, finances and stock control over various platforms and applications. I also managed the DevOps team responsible for the infrastructure and helpdesk. Communication (as always) was at the heart of my role and acting assertively in all situations; being adaptable and remaining professional at all times. Delivery Support:------------------We worked in Agile, predominantly using Kanban boards held in JIRA to manage our projects and other visual methods for our larger scale business strategies. With steer from the leadership team, I prioritised the work using a measurable scale of advantages to the business (efficiencies, profitability, etc.). I was responsible for communicating project requirements and changes between the development team and stakeholders. It was imperative everyone had the same understanding of priorities and business direction to align expectations. I also introduced new ways of measuring productivity, allowing the team to see their progress and be a part of the journey to reach deadlines. I’m always researching how best to evolve working practices, making sure the team are working as productively as possible.Engagement:------------------I ran the employee engagement program at Tredz. By doing so this created a more friendly workplace allowing different parts of the business to appreciate and understand how each other worked, increasing productivity and improving working relationships.

Swansea, United Kingdom

At CDSM I worked in Agile leading a team with Kanban, overseeing delivery of various projects. I worked with clients such as Honda for their PAN European Training Programs and various University Technical Colleges. I was responsible for:• communicating with customers and facilitating resources for bespoke solutions. • risk management and gave me experience in dealing with very fluid project requirements. Various content skills: Photoshop, HTML, markdown (JSON)• QA to test products and report any bugs.

Bournemouth, United Kingdom

I was responsible for:• Website development team project delivery; • Increasing productivity and versatility through cross training in the Warehouse• Built and implemented a new agent performance management system

Whsitler, Canada

I was in charge of cashing up, stock ordering and merchandising for the retail section, training new starters, serving ice cream and selling to customers. Whilst working there the store took a record $1 million in turnover thanks to the focus on ordering the right stock and selling on the shop floor. I was in Canada for a Working Holiday Experience.

Poole

I started in the company as a Customer Service Sales Advisor for the inbound call centre and was promoted to Team leader in February 2010.

Bachelor Of Science (Bsc), Multimedia, Production And Technology, 2:1 With Honours

Includes first-class honours for my final year project which won 3 awards, First Prize for BSc MPT Project Work, First Prize.

Education record

A Levels in Computing and Media Studies AS Levels in Maths and English Language

10 Gcses (1Xa*, 4Xa And 5Xb)

Activities and Societies: House Captain in my final year of school (year 11)A* in Information Technology and As in Maths, History, German.