Suzanna Richards Email & Phone Number

Northwich, Cheshire, GB

South Portland, ME, US

• Designed, implemented, and supported standard and custom Salesforce solutions based on extensive knowledge of business priorities and technical options as part of a cross-functional Agile Scrum team
• Created and managed fields, objects, page layouts, workflow and validation rules, process automation, permission sets, assignment rules, and more to support 800+ users across 60+ cities
• Built advanced reports and dashboards and collaborated continuously with users to make reporting easy and effective
• Created and delivered dynamic user training and technical documentation for Salesforce and integrated tools
• Synthesized requirements, drove implementation and provided support for an ever-growing set of customized Salesforce functionality, including Salesforce CPQ, Salesforce Knowledge, emergency notification system, call.
• Managed multiple vendor relationships for high visibility projects, including implementation strategy, testing, feedback prioritization, and communicating with IT and business stakeholders

• Salesforce System Administrator: facilitated business process requirement collection process, customized technical configuration to implement a new Salesforce instance, managed reporting, delivered ongoing internal.
• Drove implementation of new cloud-based client assessment, including user testing and Salesforce integration
• Oversaw communications strategy, including updating marketing collateral and branding guidelines, designing and administering new website, and establishing protocol for internal communications needs
• Wrote grant proposals, collaborated on additional fundraising and development activities including sponsorships and events, and managed a portion of funder reports and compliance

New York, NY, US

• Promoted to streamline career case management strategy across programs in support of rigorous post-employment services
• Salesforce system administrator: synthesized new business requirements, customized functional configuration to meet client management and reporting needs, delivered individual and group user training
• Other responsibilities listed under Program Coordinator

New York, NY, US

• Oversee screening, training, and career advancement planning for 18-24 year old program participants
• Supervise career case manager and AmeriCorps member
• Create and update job skills training materials and career case management tools
• Streamline communication with community-based partners around referral process and status of program participants
• Establish new program partnerships and outreach sources as needed
• Track program outcomes and collaborate with team members to improve program performance

New York, NY, US

• Conducted on-site operational reviews of program processes at four community-based partners
• Compiled and reviewed program outcomes and created weekly dashboards to drive ongoing performance discussions
• Wrote and edited portions of semi-annual reports for program funder
• Managed cash equivalent distribution and tracking and continually updated policies and procedures
• Processed all internal and external payment requests and tracked spend-down against program budget
• Facilitated trainings for new staff members on program curricula

Boston, MA, US

• Provided in-class support and afterschool programming for 4th and 5th grade students
• Designed and implemented a daily non-fiction literacy intervention program that advanced 60 students’ reading levels
• Supervised execution of all aspects of a leadership conference, the culmination of a week of enrichment programming that served over 200 middle school students
• Represented my team on a network-wide committee to share challenges and best practices

Philadelphia, PA, US

Boston, MA, US

Bachelor Of Arts (Ba), Sociology

Sociology And Anthropology