Positioned with 20+years of healthcare experience. Alumni National Baldrige Examiner for 10+ years. Six Sigma Black Belt ASQ, Certified Healthcare Compliance HCCA, Certified in Rural Health NARHC. Specializing in transformational leadership, healthcare quality, compliance and performance improvement to improve clinical outcomes, customer engagement and business processes.Email: Suzanna_Wright@yahoo.comMajor strengths include organizational assessment to identify strengths and gaps in performance, continuous improvement, goal attainment, achieving and exceeding federal and state regulatory requirements, best practice sharing, facilitation and training of initiatives to support the growth of quality and operational excellence in hospitals, clinics, and physician practices.Particular areas of expertise include leadership, strategic, quality and regulatory goal attainment. Accomplished through process standardization, performance improvement, coaching and mentoring, action planning, training, and communications to all levels, and reporting metrics. Decisions are data-driven and fact based and shared through customized dashboards and metrics utilization and analytics. Project facilitation utilizing strategic partnerships, cross-functional team building, Lean Six Sigma principles and project management.Knowledgeable and experienced with onsite and virtual consulting services, multiple processes of hospital and medical office management to include performance improvement and effectiveness, resource utilization, strategy management, HR, budget, billing, collections, stakeholder engagement, workshop development. Proficient in the use of various software packages including Microsoft Office (Word, PowerPoint, Excel, Publisher, and Access) several project management applications, Visio, Smartsheets, EMR systems and CRM systems. Recent accomplishments include leading efforts to improve outcomes that resulted in DCMH being recognized as a 5 Star Hospital in 2021 on Hospital Compare. In addition, in 2022 DCMH was only critical access hospital in Indiana to be recognized in the top 100 by Chartis. Projects that preceded the quality recognitions included improved sepsis bundle compliance to national benchmark, reduction in 30 day overall readmissions, and, improved turnaround times in the ED. Submitted three winning applications for Community Impact Award for the hospital’s response to COVID, Provider of the Year award and Innovation award for improved patient engagement in the emergency department.