Suzanne Bell Email & Phone Number

United Kingdom

London, England, United Kingdom

Chair periodic service meetings with EMEA branches, related to functions outsourced to London. Business travel to European Offices to conduct training of new or upgrading systems. Lead meetings with EMEA to discuss processes to be successfully moved to London, agreeing KPI’s and service levels.Lead for Off-shoring of Bank Reconciliations, Investigations, and Static Data from London to India; interviewing for new team, creating detailed list of processes to migrate, create and maintain training plans and put in place final sign-off criteria for hand over.Implemented and managed weekly mgmt. and monthly full team meeting between India and London for off-shored functions.Conduct team members monthly 1:1’s.Perform 6 MPR and APR.Manage staff PIP reviews, for underperforming staff.Travel to India to represent Bank Office for Phase 1 off-shoring.Travel to India, to manage off-shored team during new system implementation (rolled out by H.O. with severe impact).Manage teams over dual sites (London and India).Project Business Lead and SME for numerous internal and vendor lead implementations and upgrades related to managed functions.Adapted team and processes to MUFG newly established Hybrid work structure, without sacrificing controls.A contact person, globally, for questions related to processes and systems.Complete projects within deadlines, with BV, UAT, training, procedures and controls updated to reflect completed implementation.ISO implantations – MUFG phase 1, for payments message types completed.Phase 2 for statements, remaining message types is ongoing.Key SME for numerous ongoing projects, across H.Office, EMEA & India.Manage teams of different sizes, from 7 to 15 people.I am able to quickly adapt to changes in BAU requirements, and due to service issues, changing the trajectory of myself and my team as needed.Deal with staff issues for positive resolution, for all parties.

London Area, United Kingdom

Section Supervisor FX Processing Payments and ReconciliationsDuties included:Supervising of Senior and Junior Clerks (Perm & Temps).Collating daily statistics and MIS, presenting these to Senior Mgmt. Devising staff rotas (ensuring absences are covered). Conducting staff appraisals and reviews.Devising and monitoring staff training programmes/matrix, setting objectives. Attending regular meetings with Senior Management.Liaising with other departments, globally, on the development/ improvement of bank technology & implementation of new programmes/systems. Ensuring review and maintenance of dept procedures.Conducting interviews with internal and external candidates.Responsible for ensuring all deadlines are met.Authorising positioning of department funds.Releasing all CCY instructions (including restricted), within deadlines.Communicating with dealers (globally).Reconciliation of internal & Nostro accounts.Dealing with all investigationsApproving internal banking entries between accounts. Travelling to foreign Branches (Brussels and Luxembourg), liaising on system methods and training.Liaising with clients and Client Services to resolve issues & improve processes.Completing projects, including testing systems enhancements & ensuring implementation, whilst delegating mini projects to staff.June 2005 to July 2005 - 5 Weeks spent in India as SME (Subject Matter Expert)Outsourcing of London Nostro Reconciliation Dept.Involved setting up of department, organising training and assessments of progress.Liaising with branches globally involved in the project. Monitoring of processes after live date.Section Supervisor Client Liaison (7 staff)Section Supervisor STP Payments (10 staff)Section Supervisor Manual Payments (4 staff)Duties included:3rd Party PaymentsCheque Collections & Standing Orders.Processing all multicurrency payments.Handling all payment Investigations & Interest Claims

Hnc, Business Studies

Gnvq Advanced, Business, Merit