Suzanne Amato Email & Phone Number

Boston, Massachusetts, United States

Boston, Massachusetts, United States

Boston, Massachusetts, United States

Greater Boston

Provided support to 5 RVP and executive team by supporting 5000+ units in the MA & NH regions. Asset classes to include new development, lease up, market rate, affordable and senior living. Responsible for creating and implementing marketing and operations strategies to support each property with a special focus on underperforming assets. Oversight of 6 successful lease up completions 90 days ahead of schedule, while decreasing marketing expenditures by 37% in conjunction with stabilization.Supported a variety of clients ranging from high-net-worth families/owners, institutional, privately held, and non for profits. Communicated regularly with clients with the focus to cultivate relationships, created proactive and need based strategies, attended and/or facilitated client meetings. Created client presentations to highlight results compared to the operation strategies as well as develop presentations to cultivate new business. Responsible for rent setting and successfully exceeded revenue goals by 9% by competitive market analysis, evaluation of the market shifts, employment trends and demographic reviews that may influence GPR performance. Implementation of amenity based pricing and direct oversight of 3rd party industry partner revenue management tool on select assets. Driven to exceed absorption goals and proforma and goals exceeded by an over increase to NOI by $175K. Set goals to achieve budgeted financial and occupancy goals by the site teams. Participated in quarterly financial reviews and budget meeting with ownership groups. Collaborated with executive members and ownership to strategize on identified areas of improvement. Developed an improvement scope of work, established a budget, analyzed market viability, and led the implementation of strategic plans.

Exeter Nh & Amesbury Ma

• Achieved 90% occupancy in four months during rent up of 44 unit newly renovated Mill building. Established rent structure based comparative market analysis and desired GPR. Created website and on-line marketing plan; coordinated with construction team during transition and hand off of the asset. • Increased occupancy of 87 unit community from 69% to 91% through restructuring of on-line advertising and establishing sales standards with staff. Increased overall NOI.• Manage ongoing capital needs projects totaling $250,000 annually. Maintain historic structure of buildings.• Manage resident relations/retention through exceptional customer service as residents’ contact and liaison with maintenance. Utilize positive communication strategies, problem solving and ensure appropriate and timely resolution to resident issues.• Prepare monthly, quarterly and annual budgets and reports including income/expense variance reports, forecasting, leasing and cash flow analysis. Process payables & receivables.• Negotiate and monitor contracts with multiple vendors and service providers. Solicit and analyze bids.• Successfully hired and trained management and maintenance staff. Provide direct supervision and performance management to staff of 5.• Developed employee handbook & maintenance logs to ensure legal compliance and improve scheduled and preventative maintenance records. • Coordinated transition during sale of the asset from single owner to management company.

Haverhill Ma

Manage daily operations of a fast paced medical office supporting three doctors and up to 100 patients per day.• Coordinate daily schedules doctors ensuring smooth and efficient flow of patients throughout the day while providing exceptional customer service.• Supervise up to 3 additional office staff including receptionist and billing manager. Hire and train staff.• Develop marketing initiatives including website, mailers, brochures, referral programs and customer appreciation days.

Managed multiple properties with increasing sales, marketing and operational responsibilities for multiple Boston-based market residential communities.• Managed operations of an 849 unit flag-ship apartment community including the supervision of contractors, producing financial, budgeting and forecasting reports, coordinating purchasing and maintaining positive resident relations. Exceeded NOI by $425,000. • Managed rent up of a newly constructed 300 unit Class A high-rise apartment building. Exceeded occupancy goals by achieving 96% lease rate in 11 months.• Successfully coordinated rent up effort with construction company and owner including developing marketing campaigns and motivating sales staff through utilization of sales methodologies.• Class-A property sold by client to large National REIT. Original proforma rents were set at $1.36, achieved $1.79. Achieved highest rental rates in the market.