Suzanne Amidon Email & Phone Number

Foster City, California, US

As a trusted advisor, I work with and coach our customers to drive strategy and achieve their goals of using the Coupa platform. Value and metrics are a key focus in guiding customers towards success through business reviews, metrics workshops, and sharing best-practice ideas.

San Francisco, California, US

• Drive the adoption, retention, and overall health of new lending customers while working in collaboration with internal stakeholders to successfully manage a portfolio of enterprise key accounts.
• Engage hands-on with customers while developing processes, tools, and collateral to make customer interactions more efficient.
• Gather feedback from the customers on platform strengths, challenges, and opportunities and champion the feedback to stakeholders and product teams as needed.

Jacksonville, FL, US

• Managed the overall client relationship while serving as a key contact for the client's executive sponsor and a designated point of contact for escalation and client representation.
• Served as an expert on the client's program and their utilization of Beeline technology to support their strategic program vision.
• Coordinated the involvement of the company’s personnel, client program teams, and MSPs to meet account performance objectives and customer expectations.
• Developed and executed enterprise account strategy and going-forward roadmaps to ensure client success, including proposing and building business process improvements.
• Negotiated contract extensions, amendments, and additional sourcing activities in collaboration with the Legal Department.

Jacksonville, FL, US

• Fully responsible for large-scale, complex, multi-million-dollar global implementations of the company’s procure-to-pay solution from the sales hand-off through to steady-state hand-off.
• Managed the communication and workflow between internal project teams, including configuration, product management, invoice, and integrations in addition to clients and partners.
• Performed in-depth analysis of client workflows and processes to optimize usage of the company’s software.
• Provided comprehensive system configuration guidance, training, functional and integrated testing, documentation, and go-live support to the client during the implementation.

• Developed and managed the company’s consulting services offering to provide comprehensive assessments of the client’s talent acquisition process to help drive cost savings, mitigate risk, and enhance efficiencies.
• Created and implemented workforce analytics that allowed clients to forecast their talent demands related to current and future needs and market demands through talent tree software to visually depict the client's.
• Played a key role in product development, project delivery, key account management, and marketing of the company's consulting services and MSP offering.
• Managed the entire product line lifecycle from strategic planning to strategic activities and marketing for several products, including the compensation research tool, supplier management portal, and consulting.