I have 16 years operational experience at managing accounts within soft FM within private and public sectors, retail, pharmaceutical ,education, leisure and conference sectors with a portfolio of £22 million.KEY SKILLS AND ACHIEVEMENTS Develop and implement the companies’ vision, aims and objectives through my portfolio. Successfully project managed the implementation of many large contract start-ups and followed the change management process through to achieving sales target and bottom line budgets. Over achievement on all budgets set year on year in all positions held within all service sectors, in excess of 25% in one sector in one year. Delivered sustained profit improvements and in excess of 15% improvement in one sector, by improving management processes and client relationships. Been part of various project teams covering innovation, restructuring of company, team building and procurement. Led the development and coaching of operational managers in personal development plans. Developed teams of multi-skilled employees to improve service delivery to clients within in all service sectors worked in. Retained volatile business by producing business plan to improve service delivery at no extra cost to client and no reduction in company profit margin. Creation of strong purposeful relationships with customers Good communicator at all levels of business and sound background in building and developing teams