Suzanne Auten work email
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Suzanne Auten personal email
I’m energized by helping people! Customer service skills learned through 10+ years include:• Active listening, relationship building, phone handling, logical problem solving• Remain courteous, patient and calm during all interactions - phone and online chat• Convey detailed information clearly in a personalized and concise manner to ensure customer retention• De-escalate the situation when necessary and resolve the conflict effectively• Adaptable, flexible• Efficient researching within time constraints• Attention to detail• First-rate verbal and written communication skills• Computer proficiency (Windows 10, MS Office Suite, CRM/ Salesforce and other database software), online customer service• Comfortable cross-culturally with diverse populations• Valuable qualities: solid work ethic, honest, personable, perseverant, reliable, resourceful, punctual and kind• Work independently and as a team member with minimal supervision• Lifelong learner with growth mind-setI look forward to speaking with you in how I can benefit your organization.
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Customer Service Team MemberFollett Higher Education Bookstore Dec 2019 - Mar 2020Kirkland, Washington• Collaborated daily with co-workers and management building positive relationships while providing superior customer service and performed other duties as assigned • Processed in store purchases and upsold complimentary products• Laid off due to pandemic along with 95% of employees -
Front Desk ReceptionistChateau At Bothell Landing May 2018 - Aug 2018Bothell, Washington• Completed residents’ requests via phone, email or in person, updating residents’ files• Answered high-volume inbound calls, scheduled tours and provided accurate information or directed as needed• Monitored reception email account, responding in a timely manner• Upheld high level of confidentiality
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Customer ServiceTotem Lake Shoe Repair Feb 2017 - Jan 2018Kirkland, Wa• Ensured accuracy of orders, resolving issues and building positive relationships• Interacted daily with business customers and shop employees
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Customer Support CashierBed Bath & Beyond May 2015 - Dec 2016Redmond, Wa• Completed online and in store purchases using a POS system, upsold products • Resolved customer issues, including replacements or returns without proper paperwork as per company procedures• Assisted with training new staff -
Receptionist/ Administrative AssistantAerotek Inc Mar 2014 - Jan 2015Bothell, Washington• Delivered office support as per assignment• Answered multi-line phones, performed word processing and scheduling, maintained websites and other duties as assigned
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Call Center Customer Service Representative (Seasonal)Puget Sound Energy Oct 2013 - Mar 2014Bothell, Wa• Answered inbound calls, assisting customers reporting outages, and starting and ending services• Offered flexibility through installment plans, abiding by all company policies and procedures
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Office Administrative AssistantNami-Eastside (National Alliance On Mental Illness) Aug 2012 - Jun 2013Redmond, Wa• Administered compassionate care to individuals and families in crisis, through active listening, understanding their needs and on-going support• Advised individuals and families via phone, email or in person regarding available resources• Documented all interactions with clients, upheld high level of confidentiality • Maintained detailed, database information in CRM/ Salesforce and MS Excel of clients, services and resources• Performed administrative support, using MS Office to create weekly newsletters, course certificates, reports and correspondence• Organized and served as point of contact for offsite conferences, acting as liaison with vendors, facilities and all other stakeholders• Managed office volunteers, interviewing and matching office needs with volunteers’ interests and skill set
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Tier 3 Technical SupportWds Global, Information And Technology Dec 2007 - Jun 2008Kirkland, Wa• Performed highest level of technical support for all types of cell phones for T-Mobile call center• Resolved customers’ problems for often very angry customers• Documented all interactions with customers• Received kudos from customers who appreciated the help I gave them
Suzanne Auten Skills
Suzanne Auten Education Details
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Worksource, State Of WaBusiness Development -
Lake Washington Institute Of Technology3.8
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Western Michigan University - Kalamazoo, MiElementary Education, Political Science And Mathematics
Frequently Asked Questions about Suzanne Auten
What is Suzanne Auten's role at the current company?
Suzanne Auten's current role is Customer Service Professional | Customer Service Representative | Customer Service Specialist | Customer Service Remote | Customer Service Associate | Call Center Representative.
What is Suzanne Auten's email address?
Suzanne Auten's email address is su****@****msn.com
What schools did Suzanne Auten attend?
Suzanne Auten attended Worksource, State Of Wa, Lake Washington Institute Of Technology, Western Michigan University - Kalamazoo, Mi.
What are some of Suzanne Auten's interests?
Suzanne Auten has interest in Health.
What skills is Suzanne Auten known for?
Suzanne Auten has skills like Non Profits Organizations, Microsoft Office, Online Research, Nami Support Group Facilitator, Wa State Certified Peer Counselor, Public Speaking, Community Outreach, Teaching, Fundraising, Editing, Nonprofits, Leadership.
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Suzanne Auten
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