• Simplified procedures resulting in improvement of communication and productivity• Initiate and drove the move forward from paper to electronic regarding the client services equipment program• Provide administrative support to Vice President and Regional Managers • Process registrations, client equipment requests and Gift-in-Kind donations using Raiser’s Edge• Process and investigate invoice discrepancies • Track and manage the shipping and equipment projects across Ontario so to ensure strict timelines are met• Collaborate with healthcare professionals, suppliers and clients regarding equipment and funding needs• Determine the approvals of funding requests according to internal guidelines and policies• Prepare power point and other support service reports for Vice President and Regional Managers

• Developed and implemented work tools and procedures vastly increasing productivity• Introduced and maintained calendars for in house assessors which resulted in significant efficiency increase • Provide administrative support to Managers and Health Professionals• Process Insurance claim assessment requests using SmartSimple and IME Workflow• Arrange medical assessment dates and coordinate travel and translation arrangements• Review and edit reports to ensure that clients are provided with requested and required information within tight deadlines• Track and manage projects and prepare status reports• Cultivated relationships with specialists and successfully secured coveted, reserved assessment dates for clients• Prepare invoices and post cheques through QuickBooks Pro 2014• Plan, organize and coordinate meetings• Manage assessor calendars