Suzanne Baker Email & Phone Number

Charlotte, Nc, Us

Responsible for advising senior business leaders regarding talent development, team effectiveness, driving culture change, and creating inclusive environments to maximize business results. Coach at all leadership levels, from senior financial executives to emerging leaders, assessing individual skill gaps and targeting development actions commensurate with leadership experience. Prepare leaders to interact and engage with increasingly senior audiences, building enterprise level thinkers as their influence as corporate and community leaders expands. Responsible for coaching leaders in the execution of talent and performance management, career development, succession and onboarding practices, driving consistency to continually improve individual and team performance. Drive employee engagement initiatives.In my current role leading Enterprise Manager Development, I lead the team designing development opportunities and resources for all ~20k managers, globally, at Bank of America. Over the past few years we have driven culture change, ensuring all managers have clarity on the core expectations of all managers at the bank, regardless of function or management level, with access to the training and support resources to help managers lead high performing, engaged teams in alignment with our responsible growth strategy.

Charlotte, Nc, Us

Responsible for the talent / performance management, leadership development, onboarding and learning needs of employees and leaders serving high net worth clients across our wealth management business, as well as control function teams with an enterprise-wide remit. Directly advise senior business leaders regarding overall talent, development, and organizational design strategy. Responsible for successful execution of talent planning, performance management, career development, succession and onboarding practices, and direct executive coaching to improve performance. Advise and recommend training and other development actions, to align with business requirements and gaps. Drive employee engagement initiatives. Co-chair for local employee network community engagement.

Charlotte, Nc, Us

SVP, Consumer and Wealth Management Leadership Programs Accountable for the design, execution and measurement of top talent Leadership Programs. In this role, expanded existing leadership development offerings to focus on top of house (CEO 2-deep) leaders, driving behavior and culture change from the top. Partnered with renowned executive development programs (e.g. Wharton) and topical industry experts to spark dialog and motivate leaders to strive for excellence. Partnered closely with HR executives and business leaders to create targeted and customized development experiences, ensure all programs address forward looking strategic objectives and developmental areas most critical to the business. The resulting programs and leadership assessments spurred personal growth at all levels of leadership, preparing leaders to take on new challenges instrumental to their career advancement, as they progressed from mid level leaders to senior executives.

Charlotte, Nc, Us

Served as Learning client manager for Global Technology and Operations, managing annual learning plans for multiple GT&O lines of business. With LD partnership, initiated the GT&O Operations Leadership Development Program. Developed and delivered the highly successful GT&O Risk Bootcamp program. Oversaw the development and delivery of the enterprise-wide training solution to assist in the resolution of a bankwide Vendor Management MRA, partnering with HR and business leaders as policies, procedures, organizations and job functions were created to better manage this risk. Partnered with line of business Employee Engagement teams and HR partners to deliver solutions that address leadership, functional skillset and mindset/engagement to drive optimal team performance and business results.SVP, Enterprise Learning Executive December 2006 - April 2009 Led the development of all enterprise level curricula and programs, managing sponsor relationships and evaluating business impact in order to drive improvements globally. Responsible for curricula such as New Hire Orientation, enterprise-wide required Compliance training, Front Line Leadership training, and other globally delivered content. Led the Enterprise Learning Products team, overseeing the implementation of a new Learning Management System. Managed all product roadmaps, implementing interim releases to address user requirements. Managed Enterprise Learning Design/Development team. Executive Sponsor for Globally Distributed Resource offshore development program.

Dublin 2, Ie

As a senior manager with Accenture, I led the UK learning design and development center with Accenture Learning, within the Business Process Outsourcing organization. Prior to that, I was part of Accenture's Indeliq organization, a startup company developing business simulation software for learning.Director, UK Content Development Center of Excellence, Accenture Learning: Managed a team of 30+ UK resources within a global network of content development centers, architecting global processes to produce training solutions for multiple clients concurrently. Drove cost take-out for clients by effectively producing solutions according to standard processes and development ratios. Responsible for all client management activities, as well as personnel coaching and development for the internal team. Created and negotiated contractual agreements, tracked and reported against service level agreements, and drove operational excellence agenda within the global network. Manage combined client budgets of more than US$10 Million cost annually (representing nearly $20 Million in revenue to Accenture). Director, Product Management and Course Development, Indeliq (An Accenture Company): Set overall product strategy for the company, seeking to bring goal-driven business simulations and interactive learning environments to expanding markets. Responsible for the functionality and quality of the company’s end products, as well as the capabilities of the underlying architecture on which all solutions were built. Responsible for product versioning and enhancements. Set and communicated product pricing, approved marketing materials, managed partner relationships and alliances.

Responsible for managing a mid-size development center to design and develop multimedia learning applications for clients. Managed multiple projects simultaneously, while also responsible for business development activities. Annual revenue of $3 million for this division.

Dublin 2, Ie

I spent the first 10 years of my career as an Information Systems consultant, progressing to Senior Manager within the Technology organization, focusing the design and delivery of technology-based learning and knowledge management applications for customers across all industry segments. Highlights include: Senior Manager, Media Technologies, Andersen Consulting (1993-1997): Managed client relationships and teams of analysts and consultants in the development of innovative, model-driven multimedia-based development programs, goal-based simulation training environments, and other strategic business performance and learning solutions. Leveraged technology to develop learning environments that simulated real world experiences, allowing learners to practice and even explore the risk of failure in safe environments, encouraging creative problem solving to achieve success. Contributed to firm’s knowledge capital by developing a reusable engine for creating business simulations, resulting in revenues in excess of $30 million and technology patents for the Firm.

Ms, Computer Science / Learning Sciences

Bba, Management Information Systems