Suzanne Beechall Email & Phone Number

Warrington, Gb

Northwich, Cheshire

First Point of contact for all arrivals at the firm. Oversea booking management of clients and visitors. Provide central support function for teams, ensuring the highest level of client service at all times. Oversea all stationary orders, refreshment orders arrange basic maintenance of the building. Deliver and scan all post and records. Print and post out client engagement letters and account packs.

Warrington, England, United Kingdom

 Offer excellent customer service and resolve customer questions and complaints via all channels, such as phone, chat, and e-mail) in a timely and professional manner. Resolve enquiries and communicated directly with customers on issues, such as warranties, pricing, stock availability, delivery, refunds, replacement of orders, returns, claims, and other general questions. Conduct investigation and resolved order processing issues reported by customers, while also working cross-functionally with other departments to resolve customer queries in an efficient manner. Collect and pass on customer feedback to all relevant departments. Participate to identify solutions and improvements within the customer service and delivery department.

 Supervised and ensured the supply of different brands into a number of key accounts, such as NUSSL, Gala Bingo, De Vere Hotel Group, and Inventive Leisure Ltd. Increased sales and business by developing and implementing strategic business plans.

Leeds, England, United Kingdom

 Responsible for the day-to-day management of a team of development assistants and retained agencies to a rolling 18-month plan for seamless working functions. Led and drove advertising revenues, content, and promotional opportunities by building and fostering strategic partnerships with external organisations. Successfully earned "The Best use of technology in a branded bar" award at the Theme National Bar Awards 2000 at Café Royal – London via exceptional services. Developed and acquired 20 hours of visual content in line with requirements.  Dealt and negotiated deals with 6 partners (USC, Club 18-30, Game, Handbag.com, and Rough Guide).  Supported and organised a London Press Launch hosted by Wayne Hemmingway.