Application Support Specialist

- Provide telephone, remote, and on-site support and troubleshooting for desktop PCs, laptops, and peripherals including custom and industry standard applications such as Microsoft Office, Oracle, and WRQ Reflection on Windows XP, Windows 7, and Windows 8 operating systems.- Package and deploy applications and patches to desktops and laptops.- Work with multi-disciplinary teams on special projects to test and deploy new applications and operating systems.

- Provide telephone, remote, and on-site support and troubleshooting for desktop PCs, laptops, and peripherals including custom and industry standard applications such as Microsoft Office, Oracle, and WRQ Reflection on Windows XP, Windows 7, and Windows 8 operating systems.- Package and deploy applications and patches to desktops and laptops.- Work with multi-disciplinary teams on special projects to test and deploy new applications and operating systems.

- Provide telephone, remote, and on-site support and troubleshooting for desktop PCs, laptops, and peripherals including custom and industry standard applications such as Microsoft Office, Oracle, and WRQ Reflection on Windows XP, Windows 7, and Windows 8 operating systems.- Package and deploy applications and patches to desktops and laptops.- Work with multi-disciplinary teams on special projects to test and deploy new applications and operating systems.

- Provided telephone and field-based support for desktop PCs and peripherals including monochrome and color laser printers, custom software applications, and many third-party applications in high volume medical practices including hospitals throughout the Southeast.- Prioritized trouble tickets and escalated them as needed to second level support.- Maintained a high level of customer service in order to maintain external customers and improve the workflow for internal customers. - Worked within a team that managed over 7,500 PC workstations in a diverse environment using Novell’s ZENworks Desktop Management.- Worked with other departments to insure well-coordinated software image and application object design, development, deployment and maintenance.- Created and maintained Ghost images for all corporate, client and lab desktop and laptop systems.- Worked with other departments to design, develop, and implement new PC workstation based computer products.- Administration of the production server including backup processes and procedures, security policies, virus protection.

Case Manager for children and families living with mental illness.